Generative AI for Contact Center Agents: Demos and a Discussion
Is the AI Copilot the Future of Customer Experience?
What Is DialpadGPT? The Ultimate CX LLM
What Is Einstein Copilot? The Guide to Salesforce Copilot
Salesforce Products to be Offered on AWS Marketplace in Expanded Partnership
Generative AI in the Contact Center: What’s Possible Now, and What’s Coming?
AI Will Change Contact Centers: New Research Reveals How
Verint to Introduce 50 Specialized Bots for Contact Centers
5 Contact Center Agent Experience Megatrends Driven By AI
Copilot Cuts Average Handling Time By 12 Percent, Claims Microsoft
Thrasio Shares Lessons from Its Customer Experience Transformation
RingCentral’s RingCX CCaaS Platform Is Now Generally Available
The Best Freshdesk Features for Enhanced Productivity
AWS Tackles Contact Center Context Switching Issues with Agent Desktop Innovation
‘77 Percent of Sellers Struggle to Complete Tasks Efficiently’ – Gartner Survey
What Is Contact Center Transformation: Definition, Best Practices and Challenges