The 2022 Global Consumer Trends Report with Bruce Temkin

Charlie Mitchell

CX Today's Charlie Mitchell hosts Bruce Temkin, Head of Qualtrics XM Institute


In this session, we discuss the following four trends, uncovered within The 2022 Global Consumer Trends Report:

  1. Customers have had enough, and they are willing to walk away
  2. Organizations are tossing out their pre-2022 business plans
  3. Consumers will stop engaging, unless you take action
  4. Treat customers as people, not commodities

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If you’re looking for more of the latest trends in the CX space, read our article: 5 Critical Trends Changing Digital Customer Engagement

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