The 2022 Global Consumer Trends Report with Bruce Temkin

CX Today's Charlie Mitchell hosts Bruce Temkin, Head of Qualtrics XM Institute

CX TVLoyalty ManagementInsights

Last Edited: August 11, 2022

Charlie Mitchell

In this session, we discuss the following four trends, uncovered within The 2022 Global Consumer Trends Report:

  1. Customers have had enough, and they are willing to walk away
  2. Organizations are tossing out their pre-2022 business plans
  3. Consumers will stop engaging, unless you take action
  4. Treat customers as people, not commodities

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If you’re looking for more of the latest trends in the CX space, read our article: 5 Critical Trends Changing Digital Customer Engagement

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