In this session, we discuss the following four trends, uncovered within The 2022 Global Consumer Trends Report:
- Customers have had enough, and they are willing to walk away
- Organizations are tossing out their pre-2022 business plans
- Consumers will stop engaging, unless you take action
- Treat customers as people, not commodities
If you’re looking for more of the latest trends in the CX space, read our article: 5 Critical Trends Changing Digital Customer Engagement
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