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Contact Center
Gartner Exposes the Pressure on Customer Service Leaders to Deploy “Limitless Automation”
CX TV
Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices
Big CX News from Cisco, Microsoft, Salesforce, & Verint
Leading Contact Center Providers Called Out for Withholding Data from Rival AI Solutions
5 Pitfalls to Avoid when Picking your CCaaS Provider
CRM
SAP Unveils a New Point of Sale Solution, Connects the CX Ecosystem
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
The Role of Audio Hardware in Reducing Contact Center Agent Burnout
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
“Significant” Amount of Customer Data Stolen in Qantas Contact Center Breach
Microsoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So Far
Cisco Reaffirms Its Support for On-Premise Customers, in the Contact Center & Beyond
What Is ServiceNow University? An Introductory Guide
Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea
Big CX Update: Cyara
Loyalty Management
10 Brands That Used Generative AI to Transform Customer Experiences
