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Voice of the Customer
Zurich Insurance Group Makes Customer-Centricity Real by Setting 33 CX Standards
Contact Center
What Will the Contact Center Agent Role Look Like in 2030?
Workforce Engagement Management
The Top 10 Contact Center Workforce Management (WFM) Tools for 2025
Hardware Over Software: Cyber Acoustics’ Mission to Simplify Noise-Cancellation in Contact Centers
Krisp’s AI-Powered Live Interpretation: Breaking Language Barriers in Real-Time
How Secure is Your Payment Handling System? Data Protection Lessons from SequenceShift
Voice Cloning: When Your CEO Calls to Ask for Money… But It’s Not Really Your CEO
Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX
Zendesk Takes on the CCaaS Giants – Inside Its Acquisition of Local Measure
CRM
Customer Service CRM Features: 20 Features to Look Out For
Event News
20 Customer Experience Events to Attend in 2025
Bigger Isn’t Always Better: Why Smaller AI Models Are Outperforming LLMs in Contact Center Hiring
Datamatics CEO: Businesses Are Under Pressure to “Do Something” with AI, But Many Don’t Know What
Cyber Acoustics: Transforming Call Centers with Innovative Headsets (Big CX Update)
Agentic AI: Unleashing Autonomous Intelligence in a Complex World
Struggling with Agent Burnout? Calabrio’s Guide to a Stress-Free Contact Center
