Home → Latest News
Contact Center
Klarna Isn’t Backing Down from AI in Customer Service; It’s Getting Smarter About It
Conversational AI
Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents
CRM
Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year
Loyalty Management
Walmart Gets Ready for Robot Shoppers as Customers Use AI to Shop Online
Event News
CX Awards Deadline is Fast Approaching – May 23rd
Big CX News from Salesforce, Zoho, NICE, & Dialpad
NICE Lands $100MN+ Deal with Europe’s Largest Contact Center
Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce
Zoom and ServiceNow Deliver the Deepest CCaaS-CRM Integration Yet
Voice of the Customer
PG Forsta Acquires InMoment to Form a Voice of the Customer (VoC) Powerhouse
Microsoft and Gong Team Up to Spread Customer Intelligence Across the Enterprise
Zoho CRM for Everyone Is Now Generally Available, with New AI & Orchestration Features
AWS and NICE Partner to Pull Contact Centers Into the Broader Enterprise
Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships
Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service
Klarna Grapples with AI-Led Customer Service, Pivots to an “Uber Type of Setup”
