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Contact Centre
Genesys Is Reportedly Set to Become an IPO Next Year: So What?
CRM
Salesforce Goes All-In on GenAI In Customer Service with Its Einstein Service Agent
Big CX News – The Latest on the Google-HubSpot Fallout, Patagonia’s Call Center AI Lawsuit, & More
“The Tip of the Iceberg”: Analysts React to the Contact Center AI Lawsuit Against Patagonia
Zoho Gives Customer Operations a Center Point with CRM for Everyone
Big CX News – The Latest the Microsoft Dynamics 365 Contact Center, NICE MPower, & Salesforce
CX TV
CEO Chat: Dave Michels Sits Down with Verint’s CEO Dan Bodner
Sprinklr Lays Out Its New co-CEO Strategy, Aims to Reinvigorate Growth
TechStyleOS Retells Its Digital CX Transformation, Shares Key Learnings
Webex Introduces Its New Contact Center Virtual Agent, Shares More AI Assistant Use Cases
Axos Bank Introduces a AI + Human Maturity Model for CX
Genesys Innovates with Salesforce and ServiceNow, Leads a New Era of CCaaS-CRM Convergence
Former Five9 CEO on GPT-4o: Hundreds of Millions In AI Agent R&D Just Became Obsolete
“Its Worst Day Since It Went Public 3 Years Ago” – What’s Going on at Freshworks?
Zoom and Avaya Have Teamed Up, and There Are Big Benefits for Both
WFO
Verint: The Unexpected CX Success Story of 2023/24
