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Contact Center
Microsoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So Far
Loyalty Management
Global Happiness Is Down, Customer Happiness Is Up: So What?
CRM
Salesforce on Its New Agentforce Pricing Model, Rebranding Einstein One
Salesforce Debuts Agentforce 3: The Top Takeaways
CX TV
NiCE Interactions 2025: A Review w/ Barry Cooper
Salesforce to Acquire Informatica for $8BN: 3 Big Talking Points
ServiceNow Knowledge 2025: 5 Top Takeaways
Analysts React to Another Troubling Contact Center AI Lawsuit: “We’re Going to See More!”
The New Microsoft Teams Unify Contact Center Integration Model: An Analysis
NICE Outlines Its Vision to Be a “System of Interaction”, Challenges New CCaaS-CRM Integrations
ServiceNow on Its Logik.ai Acquisition: “This Is a Major Acceleration of Our CRM Strategy”
The 8×8 Analyst Summit 2025: 5 Top Takeaways
The Big Salesforce-Google Partnership: A Closer Look
Amazon Redefines How Customers Shop with Its New “Buy for Me” Feature & Alexa Plus
Salesforce on Its New Contact Center Integration Program & the Future of Service Cloud
Customer Data Platform
Adobe Summit 2025: 5 Top Takeaways from the Digital Experience Conference
