Latest Analysis News

Data & Analytics

NVIDIA CEO Jenson Huang’s Vision for Agentic AI In 2025: The Rundown

CRM

HubSpot’s Acquisition of Frame.ai Bolsters Breeze & Its AI Scalability

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Redefining Customer Experience in a Digital Age

CRM

Salesforce Announces Agentforce 2.0: 5 Big Talking Points

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AWS re:Invent 2024: 5 Top Takeaways for Customer Experience Eggheads

CRM

HubSpot to Roll Up Frame AI, Boost Its Conversational Data Capabilities

Speech Analytics

Forrester Report Predicts GenAI Will “Displace 100,000” Agents

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Avaya and Partners Bring the Benefits of AI to Diverse Organizations

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Zoomtopia 2024: The Analyst Hot Takes

CX TV

Dave Michels on Avaya’s Key Launches and Future Relevancy

CX TV

Zeus Kerravala on Avaya’s AI Story, Use Cases, & New CEO

Data & Analytics

The Forrester Wave for Customer Data Platforms 2024: Top Takeaways

Data & Analytics

SAP’s $1.5BN Acquisition of WalkMe: 3 Hot Takes

CRM

The Big Salesforce-NVIDIA Announcement: A Closer Look

CRM

Genesys, Talkdesk, and Webex Among the ‘Launch Partners’ for Salesforce Foundations

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Genesys Is Reportedly Set to Become an IPO Next Year: So What?