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Data & Analytics
Zoom Launches New EU Privacy Features
CRM
Zendesk Cuts Its Staff by 8 Percent: Here’s Why
WFO
Conversational AI Bias Exists. Don’t Let It Poison Your Bot!
How Could the Internet of Things Change Customer Experience?
CX TV
Creating Consistent CX is Key to Customer Retention
Contact Centre
First Avaya, Then Lifesize… Are More CX Bankruptcies on the Horizon?
Accenture Purchases Nextira in AI, ML Push
The Latest on Zoom’s AI Assistant, Twilio’s Losses, & a Possible RingCentral-8×8 Merger
How Amazon Connect Delivers Contact Center Personalization At Scale
Loyalty Management
Customer’s Interact with You Via Their Smartphones. Leverage That!
Speech Analytics
Is Your Chatbot as Secure as It Could Be?
What Does an Excellent SMS Customer Service Strategy Look Like?
Generative AI In the Enterprise: A Disaster Waiting to Happen?
Content Guru Continues AI Integration Journey
Why Adding a Remote Video Tool Still Makes Sense in Today’s Economy
Every Journey Needs a Map. Especially When It Comes to the Customer Journey
