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Contact Center
Leading Contact Center Providers Called Out for Withholding Data from Rival AI Solutions
CX TV
Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
Microsoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So Far
Cisco Reaffirms Its Support for On-Premise Customers, in the Contact Center & Beyond
5 Pitfalls to Avoid when Picking your CCaaS Provider
CRM
SAP Unveils a New Point of Sale Solution, Connects the CX Ecosystem
The Role of Audio Hardware in Reducing Contact Center Agent Burnout
“Significant” Amount of Customer Data Stolen in Qantas Contact Center Breach
What Is ServiceNow University? An Introductory Guide
Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea
Big CX Update: Cyara
Loyalty Management
10 Brands That Used Generative AI to Transform Customer Experiences
Conversational AI
Meet Your New Teammates: How AI Agents are Blending into the Hybrid Workforce
Global Happiness Is Down, Customer Happiness Is Up: So What?
