OUR 2025 WINNERS REVEALED
Event News
The CX Awards 2025 Winners Announcement
CRM
ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs
Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing
Voice of the Customer
The Top 20 VoC Solutions to Explore in 2025
CX TV
Big CX News – The Latest on Agentforce 3, New AI Studios from NiCE & Genesys
Contact Center
Microsoft Boosts Contact Center Reliability with a New Desktop App
Salesforce Undergoes Mass Reskilling, Fills Over Half of New Roles with Internal Hires
Conversational AI
The Hidden Power of AI Agents in Customer Experience
Pega Pens a 5-Year AWS Deal to Usher in the Autonomous Enterprise
AI Solutions Have Never Been Better: Why Are Organizations Still Struggling with Adoption?
Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
Big CX Update: Cyara
