OUR 2025 WINNERS REVEALED
Event News
The CX Awards 2025 Winners Announcement
Conversational AI
AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service
Contact Center
Gartner Drops the Term “CXaaS” After Industry Pushback
CRM
Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing
NiCE, Genesys, & Five9 Have All Released AI Agent Studios, But What Should I Look Out For?
The Top Contact Center Events for 2025 (Updated!)
Voice of the Customer
The Top 20 VoC Solutions to Explore in 2025
ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs
CX TV
Big CX News – The Latest on Agentforce 3, New AI Studios from NiCE & Genesys
AI Solutions Have Never Been Better: Why Are Organizations Still Struggling with Adoption?
Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
Big CX Update: Cyara
