Ever wanted more flexibility for your unified communications strategy? Genesys could have the solution. As the global leader in multi-channel experiences for customer experience, and contact centre strategy, the brand has recently announced their decision to expand their consumption model for a wider set of customers. The upgraded strategy will provide more versatile subscription options for cloud, and on-premises customers alike,
According to Genesys, the new subscription method should give organisations the chance to lease the communication strategies they need with more flexibility, so that they can adapt their resources according to their ever-changing needs. The system keeps up-front capital expenditure to a minimum, unlike traditional models for perpetual licensing, and it also gives contact centres the strength to handle bursts of sudden demand.
Ultimately, the Genesys subscription should give your business a reduced level of risk, an increased time to value, and a better migration strategy if they’re planning to make the move to the cloud.
Greater Flexibility for Growing Companies
By adding subscription opportunities to their portfolio of offers, Genesys is actively making it less expensive, and easier for prospective and existing customers in the UC marketplace to design the resource allocation solutions that are best-suited to their needs. There’s no need to worry about one-size-fits-all solutions for customer experience or technology.
One of the most unique elements of the new subscription plan for Genesys is the fact that the company delivers the flexibility of the mix-and-match licensing strategy with the comprehensive set of solutions offered by PureSuccess.
The PureSuccess feature set provides customers with a range of support offers for better performance, potentially delivering a better return on investment by adjusting services according to the assistance and involvement required from Genesys.
With PureSuccess, companies can access tools, knowledge, and engagement services from the business consulting sector, as well as the customer care, education, and professional services areas too.
Build Your Own CX Experience
With the changing subscription strategy, Genesys is hoping that it will be able to make it easier, and more affordable for companies of every shape and size to control how they give their end-customers a more personalised and unique experience. According to the president of Genesys, Tom Eggemeier, the subscription strategy will help to demonstrate the company’s focus on giving their customers the most value possible in any long, or short-term relationship.
Tom also acknowledged that the more flexible purchasing model should mean that partners and customers alike have a greater range of opportunities available to help them address the evolving needs of businesses, regardless of whether they need to eventually make the move to a cloud model, adapt to fluctuations in demand, or simply handle the complex requirements of ever-changing seasonal trends.
