Customer Contact Week Asia

CCW Asia Virtual will bring together customer contact and CX professionals to share best practices in future-proofing next generation customer engagement hubs with new technologies, building resilience and scalable operations. Highlights include:   

• Presentations on enhancing Omni-Channel Capabilities to Achieve Excellent Service Delivery, Investing in People, Process and Technology to Bolster Contact Centre Resilience 
• Panel discussions on variety of topics including Scaling Cloud Contact Centre Operations and Customer Engagement through Cloud Platforms 
• Speed Networking sessions 
• Leveraging the right technologies and channels to offer service and experience where it matters 
• Bridging customer care and service gaps with effective workforce training and management, utilising the right digital tools and streamlining processes 
• Working with the right partners to support contact centre operations