Customer Experience Strategies Summit 2025

Inspiring Keynotes: Hear from global leaders and innovators sharing groundbreaking insights.
Hands-On Learning: Participate in thousands of sessions, workshops, and product deep dives tailored to various roles and industries.
Networking Opportunities: Connect with fellow Trailblazers, partners, and Salesforce experts to exchange ideas and build meaningful relationships.
Innovative Solutions: Discover the latest Salesforce advancements and how they can drive success for your business.

Toronto, Ontario, Canada

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The 13^th Annual Customer Experience Strategies Summit returned to Toronto in 2024 with CX experts from top North American brands. The event was a resounding success, and attendees left enriched and inspired. Here’s what they experienced:

Upgraded their 2024 CX plan of action by tracking crucial CX aspects and profitability links in terms of cause and effect.
Combined the power of analytics and artificial intelligence to enable smarter decisions at scale.
Invested in top notch CX to increase thier brand value and long-term financial gains.
Implemented a strategic approach to align CX, digital transformation, and marketing preparing for the future of boundless experiences.
Devise and monetize the strategic value of CX and increase conversions.
Leave with best practices from 40+ senior CX executives.

Attendees networked with North America’s top brands including Paramount+, Under Armour, Bell, Rogers, PeakSpan Capital, Indigo, Greater Toronto Airports Authority, Permashield USA, IGM Financial, Knix, Canlan Sports, City of Markham and many more!

This year’s edition featured interactive sessions, curated breakout learning, and face-to-face networking opportunities, with the conference also streamed virtually for increased reach and higher engagement.