Customer Engagement Summit 2025

The Customer Engagement Summit 2025, Europe’s premier event for customer experience professionals, returns for its 14th year at Evolution London. This year’s Summit is set to unite 2,000 senior leaders and 250 world-class speakers, supported by over 100 exhibitors, including the world’s leading technology providers and innovators from the world’s most recognised brands for a day of transformative insights, strategic networking, and actionable case studies.

250 world-class speakers will be split across seven content stages to share their expertise:

• Main Stage – Strategy & Leadership inspiration from C-Suite leaders.

• Future of the Contact Centre – Exploring innovation, automation, AI and the evolving role of the contact centre

• Customer Contact – Real-world strategies for service, support, and customer care excellence

• Data, Analytics and the Customer Journey – Unlocking value from insight, behavioural data, and journey mapping

• Customer Experience Management – Culture, leadership, design and measurement strategies for CX success

• Engagement Marketing – Campaigns, content, personalisation and brand experience

• Customer Growth, Loyalty and Retention – Strategies to drive long-term value, trust, and customer lifetime growth

Don’t miss this opportunity to be part of this premier event for customer engagement professionals. Register now to secure your place at Customer Engagement Summit 2025.