Floyd March

Loyalty Management

Google Kills the Checkout Page, Reimagines Online Commerce Experiences

Contact Center

Klarna Isn’t Backing Down from AI in Customer Service; It’s Getting Smarter About It

Loyalty Management

Walmart Gets Ready for Robot Shoppers as Customers Use AI to Shop Online

CRM

Microsoft and Gong Team Up to Spread Customer Intelligence Across the Enterprise

CRM

Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships

Conversational AI

First-of-Its-Kind Insurance Targets Costly AI Hallucinations in Customer Service and Beyond

CRM

Salesforce CEO Declares the Era of ‘Clippy’ Over, Next Comes the Humanoid Robots

Contact Center

RingCentral Surpasses 1,000 RingCX and AI Receptionist Customers

CRM

SAP Is Building a “Modern and Composable” Customer Experience Suite

Contact Center

Zendesk CEO: AI Is Already Hallucinating Less Than Humans Are Making Mistakes

Conversational AI

IBM Declares “the Era of AI Experimentation Is Over”, Reveals Its Agentic AI Gameplan

Contact Center

Not Just Another Agent Assist Tool: Deepdesk Goes Beyond the Basics

Contact Center

Microsoft Hits 1MN+ Custom AI Agent Milestone, with 230,000+ Organizations Using Copilot Studio

CRM

HMRC Wants New CRM & CCaaS Platforms, Sets a Massive $2BN+ Budget

CRM

OpenAI Rolls Out Shopping in ChatGPT Following Rumors of a Big Shopify Partnership

CRM

Salesforce Hopes to Shift Half of Its 9,000 Customer Support Agents Into New Roles