Home → Archives for Floyd March
CRM
HubSpot’s Founder Predicts the Next Big Thing In Enterprise AI
CX TV
Salesforce Update – The Google Gemini Announcement, Agentforce 2dx, & ITSM Push
Customer Data Platform
Twilio Disputes Reports of a Data Hack Impacting 848,000 of Its Customers
200+ Contact Centers Implement the CX Cloud from Genesys and Salesforce
Conversational AI
ING’s Approach to Conversational AI: “First Nail It, Then Scale It”.
What Does AI Really Mean for Enterprises? A Miratech Perspective
Contact Center
270,000 Samsung Customer Support Tickets Leak onto the Internet. Here’s What Happened.
Workforce Engagement Management
The New Best Practices for Contact Center Workforce Engagement Management
Content Guru Receives FedRAMP High Authorization, Becomes First Full-Stack CCaaS To Do So
Twilio Introduces Generative Custom Operators to Pull Insights from Customer Calls
CX Transformation Simplified: Miratech’s End-to-End Approach
Sky Cuts Thousands of Contact Center Jobs to “Improve Customer Service”
Verint Secures a $27MN Megadeal, Finds Success in Hybrid Cloud Contact Centers
Microsoft Rebrands Its Contact Center Workspace, Stops Using the Term “Agent” for Live Reps
Salesforce and Deloitte Strengthen Their Partnership to Apply AI Agents to “Every” Enterprise Process
Observe.AI Acquires Dubdub.ai, Aims to Pioneer the “Renaissance” of Voice in Customer Support
