Home → Archives for Floyd March
Contact Center
Teleperformance Contact Center Staff In Revolt: “We’re Not Allowed to Use the Bathroom!”
Five9 Unveils Its New Brand Identity, Ushers the Future of AI-Human Collaboration
10 Customer Experience Leaders Share Their Most Valuable Lessons
Workforce Engagement Management
Capacity Acquires YouCanBookMe, Expands Its Scheduling Automation Capabilities
Five9 Strikes Major Partnerships with CallTower & Intradiem
CRM
HubSpot’s Prospective AI Agent Platform Races Past 500,000 Users
The Top Contact Center Vendors to Consider in 2025
Only 5% of Leaders ‘Love’ Their Current Contact Center Technology
Another New CCaaS Entrant! Oracle-Backed Ishan Technologies Enters the Space
Conversational AI
Don’t You Call Me a Virgin, Says Virgin Money’s Chatbot
Telefónica Tech Targets Customer Service with New GenAI Platform
Loyalty Management
Gartner Magic Quadrant for Digital Experience Services 2024: The Rundown
Event News
CX Today Relaunches Its CX All-Stars Programs
Most CX Practitioners Agree: Governments Should Mandate Humans-Led Customer Service
Copilots & Virtual Assistants: Emerging Use Cases, Trends, & Strategies
Customer Data Platform
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2024: The Rundown
