Rhys Fisher

Latest Stories from Rhys Fisher

A farewell scene captures a woman waving goodbye in a field, symbolizing parting and transition..

CRM

Salesforce Bids Farewell to Einstein Copilot, Now It’s Just Another Agent

API integration concept with neon puzzle pieces interlocking on a futuristic digital background, emphasizing smooth connectivity and system interoperability

CRM

SAP & Microsoft Preview the Integration Between Joule and Copilot

Digital Book Shelf 3D Illustration

CRM

Agentforce Goes Industry-Specific as Salesforce Releases an Agent Skills Library for Retailers

Talkdesk Launches AI Agents for Retail

Contact Center

Talkdesk Launches AI Agents for Retail, Goes All In on Agentic AI

Scorebuddy’s GenAI-Powered QA Tool Promises a Tailored AI solution for Every Customer

Contact Center

Scorebuddy’s GenAI-Powered QA Tool Promises a Tailored AI Solution for Every Customer

Woman holding a just delivered amazon package

CRM

Will Amazon Enter the CRM Space In 2025?

Booking.com website on a computer screen.

Loyalty Management

Booking.com Looks to GenAI to Enhance the Travel Experience

Garbage can burning on street composition background

CRM

Marc Benioff on “Dumpster Fire” Layoffs & How Salesforce Bounced Back

Barak Eilam Officially Steps Down as NICE CEO, Scott Russell Takes Over

Contact Center

Barak Eilam Officially Steps Down as NICE CEO, Scott Russell Takes Over

Group of call center agents laughing during a break, positive team environment, office lifestyle

Contact Center

5 Funny Contact Center Stories We Found on Reddit

Mapping the customer journey, visualizing touchpoints

Contact Center

AWS Demonstrates How to “Easily” Create Customer Self-Service Journeys

White background of rainbow butterfly transformation liberate human right of LGBT freedom concept. Proud and love to be. Use to celebrate gay pride, coming out of true gender and sexuality equality

Customer Data Platform

Microsoft CEO: AI Agents Will Transform SaaS as We Know It

Big CX News

Contact Center

Big CX News from Salesforce, Twilio, Microsoft, & HubSpot

Ai handshake

Contact Center

Enghouse Acquires Aculab, Boosts Its CPaaS Capabilities

Marketing plan and strategies to target customer. Businessman touching on screen for the buyer persona. customer behavior analysis concept. Personalization marketing, customer-centric strategies

Contact Center

“Unofficial” Third-Party GenAI Tools Will Solve 40% of all Customer Service Issues by 2027, Gartner Predicts

AI-Powered Language Translate App Concept. A person holds smartphone displaying an AI powered language translation app. Screen features robot and multiple languages, symbolizing global communication.

Contact Center

Microsoft Announces Multilingual Contact Center Voice Agents

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