Rhys Fisher

AI & Automation in CX

Talkdesk Calls Out the AI Hype Machine – And Offers a Way Out

AI & Automation in CX

WhatsApp Is Becoming a Contact Center – Meta’s Numbers Prove It

AI & Automation in CX

From Chatbot to Full Multimodal: A Practical CX Roadmap

AI & Automation in CX

Microsoft Confirms the Per-Seat Model Is Losing Ground in Customer Service

AI & Automation in CX

Amazon Connect Is Now Amazon Connect Customer – The Name Change Is Only Part of the Story

AI & Automation in CX

Microsoft Deploys Three AI Agents to Automate Contact Center Operations

AI & Automation in CX

Why the Network Layer Is Now a CX Problem

AI & Automation in CX

20% of SAP Support Tickets Now Resolved Without a Human

AI & Automation in CX

Big CX News from Adobe, Salesforce, Meta & Vercel

Customer Engagement & Journey Orchestration

CX Experts Expose the Ugly Truth Behind Customer Journey Orchestration

Contact Center & Omnichannel​

Why CX Teams Can’t Afford to Ignore the Network Layer Any Longer

AI & Automation in CX

Complex Products Need More Than a Chatbot

AI & Automation in CX

Adobe Summit 2026: Liz Miller Calls Out the Market on AI Strategy – and She’s Not Holding Back

AI & Automation in CX

Meta Is Building AI Agents From Keystrokes – Are Contact Centers Next?

AI & Automation in CX

Why “Resolution” Is a Lie – and the $54B Voice AI Revolution That’s Already Here

AI & Automation in CX

Why 8×8 Is Betting on Synthflow to Modernize Enterprise Voice AI