Rhys Fisher

Latest Stories from Rhys Fisher

Big CX News

CRM

Big CX News from Salesforce, HubSpot, SAP, & Medallia

Digital growth arrows up and abstract rocket launch on dark blue technology background. Glowing connected dots and lines. Boosting and Rapid growth concepts.

Data & Analytics

Salesforce Launches Zero Copy Partner Network to Improve Tech Integrations

Salesforce: Contact Center Agents Spend Just 39% of Their Time Servicing Customers

WFO

Salesforce: Contact Center Agents Spend Just 39% of Their Time Servicing Customers

an image of a female engineer at work in her workshop. the inventor is working with microdetails. Generative AI

CRM

HubSpot “Reinvents” Content Marketing, Takes Commerce Hub Global

There are two roads to success or failure in your career and target based on your select choice.

WFO

Calabrio Confirms CEO Exit, Releases New QA Tools

The stranded cable is damaged. Very slow internet connection.

CRM

Salesforce Backs Out of Informatica Deal, Reports

Big CX News

CRM

Big CX News From Salesforce, Microsoft, Zendesk, & Vonage

Closeup image of a woman making thumbs down hands sign

CRM

Informatica Co-Founder: The Salesforce Acquisition Is “a Bad Idea”

three hands holding piece of jigsaw puzzle on cityscape background. business partnership concept. business matching.

CRM

Zendesk Announces Anthropic and AWS Collaborations – Targets AI Improvements

judge or auction Gavel on a wood block in courtroom, dark background

Voice of the Customer

Eir Blasted a as “Disgrace”, After Service Staff Were Allegedly Instructed to Break Customer Complaint Laws

Price wording on increasing wooden block on coins stacking and red growth arrow for product price increase from inflation economy concept.

CRM

Microsoft Dynamics Products Will Cost Up to 16.7% More from October

HubSpot CEO Doubles Her Pay to the Tune of $25.9m

CRM

HubSpot CEO Doubles Her Pay to the Tune of $25.9m

A scientist looking at an AI screen

Contact Centre

Zendesk Announces AI Service Suite Revamp, Claims to Offer the “Most Complete Service Solution”

Stack of Amazon Prime packages. woman shopping online at Amazon Prime Day. Distance, home and online shopping

Loyalty Management

What Has Amazon Done to Change Customers’ Delivery Expectations?

Big CX News

CRM

Big CX News From Google, HubSpot, SAP, & Five9

A well dressed man and woman smiling as they as they walk down steps of a courthouse building. Could be business or legal professionals.

CRM

Salesforce Announces Public Sector Einstein 1 for Service – Bringing CX Solutions to Government

Load More