Home
Contact Centre
Big CX News from Salesforce, NICE, Microsoft & Dubber
Kore.ai Solutions Now Available in AWS Marketplace
How a Wrap Up Bot Saved One Contact Center $17MN a Year
Speech Analytics
Microsoft Fires Back, Rubbishes Benioff’s Copilot Criticism
Salesforce Set to Boost Voice Capabilities with Tenyx Takeover
Klarna is All in on AI, Plans to Slash Workforce in Half
Big CX News from Zendesk, Cisco, Oracle & Five9
CRM
Oracle Announces Revenue-Boosting All-in-One CX Management Solution
Zendesk Unveils “Industry First” Outcome-Based Pricing Model
Five9 Closes Its Acqueon Acquisition, Aims to Deliver an Orchestration Engine for All Customer Interactions
Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI
Verint Study Reveals the Phone Is No Longer Customers’ Preferred Channel
Big CX News from NICE, Five9, Zoom & Webex
Zendesk Report Predicts the End of Customer Wait Times
Dear CX Vendors, It’s Time to Stop Saying “Channel of Choice”
Verint Secures Major GenAI Bot Expansion with Leading Healthcare Provider
