Rhys Fisher

AI & Automation in CX

Big CX News from RingCentral, NiCE, Microsoft, Uber & Meta

Security, Privacy & Compliance

The EU AI Act Deadline Is Here: Why CX Teams Cannot Afford to Wait

AI & Automation in CX

Salesforce: AI Is Raising CX Expectations Faster Than Brands Can Deliver

AI & Automation in CX

Why the 2026 Conversational AI Gartner Magic Quadrant Doesn’t Add Up

AI & Automation in CX

SAP Talks Up AI Agents, but Where Are the CX Wins?

Contact Center & Omnichannel​

FCC Offshore Call Center Proposal: Why Smart Leaders Are Already Preparing

Contact Center & Omnichannel​

Can RingCentral and NiCE Finally Unite UCaaS and CCaaS?

AI & Automation in CX

SAP’s CMO on Why Brands Are Sitting on a “Dark Data” Time Bomb

Customer Engagement & Journey Orchestration

Ericsson Appoints New Vonage CEO to Accelerate Its Turnaround

Customer Engagement & Journey Orchestration

IBM Says AI Agents Need Real-Time Data to Deliver Value

AI & Automation in CX

Gartner to CX Leaders: Stop Treating AI Agents Like Employees

AI & Automation in CX

Forget the Rulebook: How Self-Learning AI Is Rewriting Contact Center Automation

Marketing & Sales Technology

Can Zoom’s New Revenue AI Improve Customer Conversations?

Marketing & Sales Technology

What a Stripe-PayPal Merger Would Mean for the Checkout Experience

AI & Automation in CX

Big CX News from Gartner, Genesys, Sprinklr & IBM

AI & Automation in CX

Why PwC and OpenAI Are Betting Big on Agentic Customer Service