Rhys Fisher

Community & Social Engagement

Trustpilot: Your Brand Is Invisible to AI, And Reviews Are the Fix

AI & Automation in CX

AI Agents Are in Your Contact Center – Who’s Governing Them?

AI & Automation in CX

The Agentforce Proof Points Hidden Inside Salesforce’s $1 Billion Italy Bet

Customer Engagement & Journey Orchestration

Pega’s Customer Engagement Studio Puts Governance at the Heart of Agentic Marketing

Customer Engagement & Journey Orchestration

Pega’s AI Lab Director Says Orchestration Beats Raw Agentic AI Power Every Time

Workforce Engagement Management

Tool Overload is Killing Your Contact Center from the Inside Out

AI & Automation in CX

Big CX News from Verizon, NiCE, Anthropic & Sprinklr

AI & Automation in CX

Oracle Wins 30M Subscriber Telco Deal as Rivals Close In

Customer Analytics & Intelligence

Sprinklr Launches LLM Insights to Track and Fix How Brands Appear in AI Search

Workforce Engagement Management

NiCE Declares the Era of Bolted-On AI Is Over

Workforce Engagement Management

The Data CX Leaders Need to Justify Every Agent Experience Investment

Contact Center & Omnichannel​

Why Cloud-First CX Is No Longer Enough

AI & Automation in CX

Is Zoom the Most Interesting Company in CX Right Now? Zeus Kerravala Thinks So

Service Management & Connectivity

Zoom: AI That Deflects Isn’t Solving Your CX Problem

Contact Center & Omnichannel​

Big CX News from Salesforce, Cisco, NiCE & Afiniti

Service Management & Connectivity

8×8 Launches Resolve to Reach the 70% of Workers Enterprise Tools Ignore