Rhys Fisher

CRM

Salesforce Discusses Its M&A Framework Following the Informatica Fallout

Voice of the Customer

How Will Customers React to the L’Oréal- Estée Lauder Child Labour Scandal?

Customer Data Platform

Redcentric Named First UK Provider of Akixi’s CX Analytics for Microsoft Teams

Conversational AI

Vodafone Boosts Its NPS by 20% After Augmenting Its Virtual Agent with GenAI

Contact Center

Salesforce Boosts Service Cloud Digital Engagement with Data-Harnessing Capabilities

Contact Center

Big CX News from AWS, Zoom, Salesforce & SugarCRM

Loyalty Management

Hugo Boss Launches Customer Loyalty Program in Bid to Enhance Engagement – But Is It a Token Gesture?

CRM

Salesforce Unveils Fresh Commerce Cloud and Einstein Copilot Capabilities

Conversational AI

IBM and Adobe Combine to Help Businesses Maximize Their GenAI Offerings

Customer Data Platform

“Eat Your Own Dog Food!” – Lessons from a Chief Experience Officer

Conversational AI

Cognigy Launches AI Agents for Sales and Marketing – Promises to “Revolutionize Customer Engagement”

CRM

Salesforce and IBM Strengthen Partnership, Target AI and Data Improvements

Conversational AI

The Forrester Wave: Conversational AI For Customer Service 2024 – Top Takeaways

CRM

Analyzing the Salesforce-Informatica Acquisition That Never Was

Contact Center

AWS and Korean Air Team Up to Build an “AI Contact Center”

Contact Center

Big CX News from NICE,Genesys, Avaya & Vonage