Rhys Fisher

Latest Stories from Rhys Fisher

Black and white hands holding a phone with a chat. Vector illustration in a modern collage style

Contact Center

Oracle Boosts Personalized Messaging Capabilities with Syniverse Solution

digital map of south east asia concept of global network and connectivity data transfer and cyber technology business exchange information and telecommunication

Contact Center

Huawei and Indosat Launch the Biggest Digital Intelligence Operations Center in Southeast Asia

Quick response medical ambulance vehicle or truck speeding on the way for accident or health care emergency

Customer Data Platform

A CX Emergency: NICE and AT&T Team Up to Support Emergency Communications Centers

Handshake between business people and futuristic technology background

Contact Center

Puzzel Boosts AI Capabilities with SupWiz Acquisition

Customer Relationship Management ,Businessman hold of global structure , Data exchanges development. customer service, social media, digital marketing

Customer Data Platform

The Forrester Wave for Customer Analytics Technologies 2024: Top Takeaways

Big CX News

Contact Center

Big CX News from Pega, Microsoft, Kore.ai, & Bird

Blue closed sign in the window of a shop displaying the message

Contact Center

UK Council Cuts Contact Center Opening Times, Sees CSAT Surge

America dollars banknotes money into piggy bank on white background. Saving money wealth and financial concept.

Contact Center

Microsoft CEO: “We Will Save Hundreds of Millions with Contact Center GenAI”

Big pile of scrap metal.

Conversational AI

30% of GenAI Projects Will Be Scrapped by 2025 Due to Lack of ROI, Gartner Predicts

Big CX News

CRM

Big CX News from NICE, Salesforce, Gamma & SAP

butterfly on flower

CRM

Dialpad Enhances Ai Sales Platform, Promises to Transform the Sales Process

CX All-Stars Generative AI Reigns Supreme in 2024 - CX Today News

Event News

CX All-Stars: Generative AI Reigns Supreme in 2024

Gamma Rolls Up BrightCloud, Targets Enterprise CX Expansion - CX Today News

Contact Center

Gamma Rolls Up BrightCloud, Targets Enterprise CX Expansion

A hand holds a microphone. Collage element in halftone effect. Pop art illustration on bright yellow background. Vector png.

Contact Center

Vonage Boosts Voice Platform with AI-Powered SIP Capabilities

Customer Service Rep Talking AI Illustration

Contact Center

Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers

System hacked alert after cyber attack on computer network. compromised information concept. internet virus cyber security and cybercrime.

CRM

UK Teenager Accused of Hacking Twilio, LastPass, & Mailchimp Arrested

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