Home → Archives for Rhys Fisher
Contact Center & Omnichannel
Salesforce Set to Boost Voice Capabilities with Tenyx Takeover
CRM & Customer Data Management
Klarna is All in on AI, Plans to Slash Workforce in Half
Big CX News from Zendesk, Cisco, Oracle & Five9
Oracle Announces Revenue-Boosting All-in-One CX Management Solution
Zendesk Unveils “Industry First” Outcome-Based Pricing Model
Five9 Closes Its Acqueon Acquisition, Aims to Deliver an Orchestration Engine for All Customer Interactions
Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI
Verint Study Reveals the Phone Is No Longer Customers’ Preferred Channel
Big CX News from NICE, Five9, Zoom & Webex
Zendesk Report Predicts the End of Customer Wait Times
Dear CX Vendors, It’s Time to Stop Saying “Channel of Choice”
Verint Secures Major GenAI Bot Expansion with Leading Healthcare Provider
Tony Blair Wants “AI Doctors” and Chatbots to Save the NHS
TELUS Uses Amazon Connect & Local Measure to Build GenAI-Powered Asynchronous Messaging Tool
Only 1 in 7 Customer Service Queries Resolved with Self-Service, Gartner Study Finds
Big CX News from NICE, Zendesk, Meta & Five9
