Latest AI Agents News

AI & Automation in CX

Zendesk: Your AI Is Only as Good as Your Knowledge

AI & Automation in CX

Zuckerberg Proposes to Transform the Customer Journey with Personal AI Agents for Billions

CRM & Customer Data Management

Salesforce Says Agentforce Adoption Is Accelerating but Enterprise CX Readiness Remains in Question

AI & Automation in CX

HubSpot Customer Agent Resolves 72% of Support Tickets Without Human Escalation

Contact Center & Omnichannel​

Zendesk Explain Why The App Sidebar Is Dead

Customer Engagement & Journey Orchestration

Infobip’s AgentOS Bet: Can CPaaS Become the AI Control Layer for Customer Experience?

Security, Privacy & Compliance

The AI Agent Security Risks CX Leaders Need to Address in the Wake of OpenAI and Anthropic Hacks

AI & Automation in CX

Amazon’s Q2 Earnings Expose the Hidden AI Cost Crisis Crippling Enterprise CX

AI & Automation in CX

Can Microsoft’s Governance Layer Make Customer Service AI Enterprise-Ready?

AI & Automation in CX

Meta’s Decision to Invest “Aggressively” in AI Infrastructure Raises Investor Concerns

Contact Center & Omnichannel​

Verint Agent Factory: Can Hybrid Human-AI Workforce Orchestration Actually Work?

AI & Automation in CX

Zendesk on the Rise of the Agent System and the New Roles Reshaping Customer Service

AI & Automation in CX

SAP Talks Up AI Agents, but Where Are the CX Wins?

CRM & Customer Data Management

When Legacy Vendors Pull Support, Enterprise Buyers Should Rethink More Than the Replacement

AI & Automation in CX

How BYOB is Reshaping the Cost of Pipeline Generation

AI & Automation in CX

HubSpot Takes Aim at AI Agent Sprawl