Latest AI Agents News

AI & Automation in CX

Genesys Unveils AI Control Plane and Agentic Orchestration Stack at Xperience 2026

AI & Automation in CX

Verint Warns AI Value Needs Better Data

AI & Automation in CX

Genesys: AI Alone Won’t Fix Broken CX

AI & Automation in CX

Bill Gates AI Warning Should Shake CX Leaders

AI & Automation in CX

Avaya’s AI Strategy Warning: CX Vendors Are Splitting Fast

AI & Automation in CX

Can Crescendo’s AI Agents Really Run the Whole CX Operation?

AI & Automation in CX

Why You Shouldn’t Abandon Reactive Support For Proactive AI

CRM & Customer Data Management

Salesforce’s Claudeforce Deal With Anthropic Points to What Comes After the CRM UI

CRM & Customer Data Management

Marc Benioff Maintains “There is No SaaSpocalypse” as Salesforce Argues AI Models Need Software

AI & Automation in CX

Salesforce’s Outcome-Based Pricing: Strategic Masterstroke or Defensive Scramble Against AI Seat Compression?

AI & Automation in CX

TTEC Digital Lands First Agentforce Contact Center Go-Live

AI & Automation in CX

AI Complexity Could Become a CX Problem for U.K. Businesses, Research Shows

AI & Automation in CX

A Guide to Dreamforce 2026: What CX Leaders Need to Know About Salesforce AI

Security, Privacy & Compliance

The 3 Security Gaps Enterprises Must Fix to Limit AI Agent Threats

AI & Automation in CX

Stripe’s OpenRouter Deal Could Reshape AI Agent Pricing

Security, Privacy & Compliance

Guardrails Won’t Always Stop Customer AI Agents. Is Your Enterprise Ready?