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Contact Center
Microsoft Sees “Rapid Growth” in CCaaS, Credits Its Reputation for GenAI Innovation
CRM
Zoho Previews AI Agents, Teases Low Pricing, & Shares More on Its CEO Transition
Conversational AI
Big CX News from Zoho, Google, Cisco & Salesforce
Voice of the Customer
AI Agents Will Transform Voice of the Customer (VoC) Programs. Here’s How.
Bridging the AI Skill Gap: The Urgent Challenge for CX Leaders
Salesforce Quietly Cuts 1,000 Jobs Amid Hiring Push, Sources Say
Google Launches an AI Agent That Will Call Customer Service for You
Cisco Researchers Shred DeepSeek, Blast Its “Safety and Security”
HubSpot’s Prospective AI Agent Platform Races Past 500,000 Users
What’s Next for Salesforce Service Cloud? 6 Key Features from the Spring ‘25 Release
Big CX News from ServiceNow, Zoho, Salesforce, & Kore.ai
ServiceNow Drops a Massive AI Agent Release, with a New Studio, Orchestrator, & More
Salesforce Atlas: What Is It, & How Does It Work?
Kore.ai Announces AI for Process, Its Second Agentic AI Platform
Salesforce Has Already Won Thousands of Agentforce Deals, Claims CEO
Transforming Contact Centers with AI: Insights and Innovations