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AI & Automation in CX
How CX Leaders Can Turn Insights into Measurable Business Outcomes
How Tui Transformed Customer Experience with Connected Data
Customer Analytics & Intelligence
Medallia Report Reveals CX is at a Turning Point: Closing the Gap Between Insight and Impact
Your AI Agents Are Flying Blind Without Emotion Intelligence
Contact Center & Omnichannel
Capita and Snowflake Target Real-Time CX Intelligence for Contact Centers
CRM & Customer Data Management
Google Cloud and Nokia Simplify Mobile Network Access for Developers
SoundHound AI Brings Real-Time Agentic AI to the Retail Sales Floor at MWC
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
The Netflix-Warner Bros Deal Exposes Streaming’s Customer Experience Crisis
Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2026: The Rundown
WEF Taps Salesforce EVA Agent to Orchestrate CX for 3,000 Leaders in Davos
Microsoft and Algolia Push Real-Time Product Data into AI Shopping
Talkdesk Says Retail Needs Orchestration, Not More AI Tools
SAP Unveils AI-Enhanced Retail Intelligence Platform Ahead of NRF 2026
Microsoft Acquires Osmos to Advance Its Data Unification Strategy
Accenture Acquires Faculty to Scale Safe Enterprise AI
Customer Journey Orchestration: Unifying Data, Reducing Friction, and Improving CX
Event Driven Orchestration in Finance: From Payment Failures to Proactive Outreach
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
