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Marketing & Sales Technology
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Contact Center & Omnichannel
“Customer Service Is the New Marketing”: Reimagining the Golden Concept
AI & Automation in CX
Oracle Introduces AI Agents to Transform Marketing, Sales, and Service Teams
OpenAI’s Sam Altman Criticizes Anthropic over Claude Advertising Campaign
Salesforce Report Shows AI Agents Are Reshaping Sales Teams and Customer Engagement
How Customer Communities Became a New Revenue Channel
How Sales Enablement Technology Will Transform the Revenue Team by 2030
Designing Bot-Aware Journeys for Sales Funnels: Preparing for the New Age of Machine Customers
SAP Demo Data Personalization Add-On Enhances Customer-Focused Demonstrations
Marketers Face Higher Expectations Across Search and AI Tools, Gartner Finds
The Future of AI in Marketing: Inside the 2030 Martech Toolkit
Evaluating Cross-Channel Vendors: What “Shared Customer Memory” Really Means
Vonage Brings Omnichannel Capabilities into Salesforce Agentforce Marketing
Microsoft and Algolia Push Real-Time Product Data into AI Shopping
Unified Journey Orchestration vs Marketing Automation: The Difference Most CX Leaders Learn Too Late
Using Data Analytics to Retain Customers and Protect Revenue
Optimove Launches AI Marketing Tools Hub to Support Positionless Marketing
Zeta Global Partners With Open AI To Expand Marketing Capabilities
CX TV
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Service, Sales, & Marketing: How to Unite Your Customer-Facing Teams – #CXTrends24
Avaya’s New Product Marketing VP on Latest AXP Innovations
