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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
Contact Center & Omnichannel
The Retail Contact Center: 4 Trends for 2025
How Secondary Ticket Platforms Are Rebuilding Customer Trust in 2026
Big CX News from Twilio, Salesforce, FCC, and Sprinklr
Community & Social Engagement
Meta and Google’s Legal Scrutiny Creates New Risks for Enterprise Engagement
Adobe CEO Steps Down After 18 Years as AI Rivals Close In
Customer Analytics & Intelligence
SoundHound AI Brings Real-Time Agentic AI to the Retail Sales Floor at MWC
Big CX News from Salesforce, Canada Goose, SAP, Unilever & Google Cloud
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
Customer Engagement Platforms
SAP Launches Fresh Cloud Feature to Drive Enterprise Engagement
The Netflix-Warner Bros Deal Exposes Streaming’s Customer Experience Crisis
HCLTech and Cisco Launch AI-Driven Unified Contact Center Platform For Proactive Customer Engagement
Genesys Launches Agentic Virtual Agent For Self-Service Conversations and Resolutions
Reddit Sees Deeper Community Participation as Brands Shift Engagement Strategy
American Airlines Expands App Features to Give Customers More Control During Travel Disruptions
Amazon Now’s 30-Minute Pledge Raises the Bar for Customer Service
Cisco and Proto Hologram Demo an Edge AI Hologram for Retail CX
Talkdesk Says Retail Needs Orchestration, Not More AI Tools
The College of Health Care Professions (CHCP) on How Its Transforming Student Experiences
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
Puzzel Sets Out Its Social Responsibility Plans
