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Event News
The Public Sector AI Shift Is Accelerating and Some Teams May Be Left Behind
Security, Privacy & Compliance
Insurance CX Is Losing Customers at the Worst Possible Moment: Payment
Contact Center & Omnichannel
Could Your Contact Center’s Sentiment Tool Break EU Rules?
Anthropic Drops Data Retention Requirement for Mythos and Fable 5.1 After Enterprise Pushback
CrowdStrike’s AI Security Push Puts Enterprise CX on Alert
AI & Automation in CX
Big CX News From Salesforce, Zoom, Meta and Google
CrowdStrike, Okta Warn AI Is Turning Cybersecurity Into an Enterprise Imperative Following “Mythos Moment”
8.7 Million Customers Exposed in Manchester Airport Cyberattack
Meta’s $18bn Settlement Could Upend Social CX
Google’s $10MN Spirit Deal Reveals AI Is Putting a Price on Enterprise and Customer Data
Google’s Spirit Data Deal Raises $10MN Question: Should AI Developers Be Allowed to Buy Enterprise Data for Training?
OpenAI’s Push on Regulation Could Change How CX Teams Buy and Govern AI
AI Identity Fraud Interest Increases Almost 4,000% as Fake IDs Become Easier to Create
Big CX News from Salesforce, Stripe, OpenAI & Anthropic
OpenAI Wants Enterprises to Trust Its Frontier Models With Sensitive Customer Data
Why Workforce Experience Is Now a Data Protection Issue For Enterprises
Concentric AI Wants to Help Enterprises Find and Secure Sensitive Data Hiding in Documents
Marketing & Sales Technology
What Article 50 of the EU AI Act Means for European Marketing and Sales Leaders
Chainguard Explains Why CX Leaders Need Faster Cybersecurity Remediation
Red Hat Explains the Agentic AI Cybersecurity Risk CX Teams Can’t Ignore
Anthropic’s Fable Shutdown Proves CX Leaders Need an AI Backup Plan
Anthropic’s AI Identity Gap: Why CX Leaders Need Agent Controls
The AI Shutdown No One Saw Coming and What Enterprises Must Do Before the Next One
