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Security, Privacy & Compliance
The “Day 2” Migration Problem: Why Legacy Compliance Fails on Amazon Connect
CRM & Customer Data Management
Your Customer’s Data: Who Has the Keys?
Vercel Customer Data Breach Highlights CX Risks of “Shadow AI” Tools
Microsoft Warns CX Leaders Agentic AI Demands a New Approach to Security
Sprinklr Spring 26: The Governance Frontier For Autonomous AI
Supply Chain Cyber Attacks Surge as EU Breach Exposes Weaknesses
Booking.com Data Breach Shows Why CX Leaders Must Rethink Trust and Shared Risk
Anthropic’s Project Glasswing Targets Rising Cyber Threats From Advanced AI Models Across Enterprise Software
AI & Automation in CX
Cisco Nears $350M Deal for AI Security Startup – Should Contact Centers Be Paying Attention?
California AI Order Raises CX Standards but Leaves Gaps in Governance and Oversight
Big CX News from Twilio, Salesforce, FCC, and Sprinklr
How to Evaluate Biometric Authentication Without Creating Compliance Risk
How to Build Consent Governance That Survives Regulatory Audit Pressure
Contact Center & Omnichannel
The FCC Just Made Offshore Call Centers a Boardroom Problem
Community & Social Engagement
LinkedIn Faces Class-Action Lawsuits Over Alleged Browser Extension Scanning
How to Build AI Audit Trails That Stand Up to Regulatory Scrutiny
Customer Analytics & Intelligence
BMW Taps Customer Car Data to Power Safer, More Personalized Driving Experiences, Raising Privacy Questions
Cisco’s Salesforce CRM Breach Puts Three Million Customer Records at Risk
ThreatLocker CEO Calls BS on “Sophisticated” Cyberattacks
As AI Agents Enter Customer Journeys, Enterprises Must Rethink Fraud and Identity
Crogl Report Finds Enterprises Facing 16 Cyber Attacks a Year Amid Alert Overload
Pragmatic AI vs. “Science Projects”: How to Fix Broken Customer Experiences
California Targets Surveillance Pricing, What It Means for Retail, Grocery, and Hotels
