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Security, Privacy & Compliance
The Public Sector AI Shift Is Accelerating and Some Teams May Be Left Behind
Insurance CX Is Losing Customers at the Worst Possible Moment: Payment
The Impersonation Crisis in Social CX: How Fake Accounts and AI Clones Are Exploiting Customer Trust
AI & Automation in CX
Big CX News from HubSpot, Microsoft, OpenAI & Anthropic
Privacy Fears Could Push Half of Consumers Off Social Media, Raising Challenges for Customer Engagement
CRM & Customer Data Management
“We Made a Mistake” – HubSpot Reverses Customer Data Enrichment Plan
First Fully Autonomous AI Ransomware Campaign Raises the Stakes for Enterprise Cybersecurity
Big CX News from Salesforce, HubSpot, Genesys & Microsoft
AWS Summit DC 2026: 4 Key CX Announcements
ServiceNow and Accenture Target Legacy Risk Modernization With AI-Powered Cybersecurity Offering
Anthropic Restores Fable 5 and Mythos 5 Access, But Not for Everyone—Why CX Leaders Should Pay Attention
Anthropic’s Fable Shutdown Proves CX Leaders Need an AI Backup Plan
Anthropic’s AI Identity Gap: Why CX Leaders Need Agent Controls
Microsoft Brings Safety to AI-Driven Commerce with New MCP Server
Is Compliance Destroying Your Customer Experience?
Five Eyes Warns the Clock is Ticking on AI Cyber Risk and Businesses Have “Months, Not Years” to Respond
The AI Shutdown No One Saw Coming and What Enterprises Must Do Before the Next One
Krisp Expands Contact Center AI Platform With Voice Security and Speech Analytics
Can Your CX Vendor Pass the Risk Test? The Due Diligence Reality Check
Why Faster Refunds Can Backfire Without Smarter Fraud Controls
Aithos Finds Every Major AI Model Fails EU Legal Checks: Why CX Teams May Own the Next Fine
CX Leaders Can’t Ignore This Agentic AI Lesson From the Pocket OS Outage
AI Is Breaking Contact Center Security—Are You Ready?
