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Contact Center & Omnichannel
The New Considerations for Contact Center Security & Compliance
Stop Compliance Failures Before They Cost You
AI & Automation in CX
Big CX News from Amazon, Zoom, Gartner & Zendesk
Security, Privacy & Compliance
Phishing Campaign Targets Cloudflare Pages and Zendesk to Mimic Support Portals
Marketing & Sales Technology
The Ultimate Guide to Sales & Marketing Technology
How the UK Telecoms Fraud Charter Aims to Safeguard Businesses and Customers
Amazon Sues Perplexity for Allegedly Misusing Its AI Shopping Tool
Trust in AI: How Customer Confidence Defines the Future of CX Automation
Customer Analytics & Intelligence
How Microsoft’s AI Strategy is Transforming Customer Experience
Microsoft Faces Legal Action After Allegedly Misleading 2.7 Million Copilot Customers
AWS Outage Fallout: How Service Disruptions Spark Scams and Shake Customer Trust
Klarna Rethinks CRM AI Strategy by Partnering With Google Cloud
CRM & Customer Data Management
Discord Joins List of Companies Hit by CRM Breaches After Attack on Its Zendesk Implementation
The Best Defence Is a Good Offence: Why Salesforce Is Fortifying Its CRM with CrowdStrike
The FBI Warns Salesforce Customers of Increasing Cyber Attacks
The SalesLoft Drift Chatbot Is Set to Go Offline After Customers Suffer Big Breaches
How Government Agencies Can Balance AI Innovation with Security and Trust
Trust, Insights & Transformation: The Role of QA Data in Human-Centric Customer Experience
CX TV
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX
The Next Big CCaaS Consideration: Is My Provider FedRAMP High Accredited?
Revolutionizing CX: Uncovering Hidden Opportunities in the Evolving Landscape
The Great Contact Center Debate: Cloud vs. On-Premises
