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CRM & Customer Data Management
Your Customer’s Data: Who Has the Keys?
Security, Privacy & Compliance
Building a Compliant Phone-Payment Flow in Amazon Connect with SequenceShift
AI & Automation in CX
What Is KBA (Knowledge-Based Authentication)? And Why AI Just Broke It
South Korean Telcos Battle It Out For Customers After Data Leaks
Europe’s AI Push Could Reduce Customer Control Over Data
Cisco-Axonius Talks Underscore Why Asset Visibility Is Now A CX Priority
Scam Attempt Against Binance Highlights Growing Threats to Customer Support Teams
The AI Transparency Crisis Regulators Can’t Ignore
Third-Party Breach at Red Hat Leaks Data of 21,000 Nissan Customers
Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool
Cisco Reveals Security and Safety Framework for Enterprise AI Readiness
ServiceNow in Talks to Buy Armis for $7BN, in Next Phase of CX-Driven Cybersecurity Consolidation
Singaporean Regulator Fines Singtel $774MN for Disruption to Customer Service Lines
Misconfigured Software at Petco Exposes Sensitive Customer Data
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Coupang CEO Resigns as Regulators Tighten Oversight Following Data Breach
ServiceNow to Modernize Canada’s Public Sector with AI Deployment Services in $100MN Investment
Customers Abandon South Korea’s Amazon, Coupang, After Apology Fiasco Follows Massive Data Breach
CX TV
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
Contact Center & Omnichannel
ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX
The Next Big CCaaS Consideration: Is My Provider FedRAMP High Accredited?
Revolutionizing CX: Uncovering Hidden Opportunities in the Evolving Landscape
The Great Contact Center Debate: Cloud vs. On-Premises
