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Contact Center & Omnichannel
Why Outdated WEM Practices Are Holding Back Your Contact Center
Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy
Service Management & Connectivity
ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions
ServiceNow Expands Vision For AI Transformation
Microsoft Azure Outage After AWS Crash Exposes Weak Link in Customer Service
AWS Glitch Disrupts Customer Experience Across the Internet
CRM & Customer Data Management
How Automotive Cyberattacks Are Disrupting B2B Customer Experience
Anthropic’s Claude Haiku 4.5 Brings Enterprise-Grade Speed and Savings to Customer-Facing AI
Concentrix at Dreamforce: Why Enterprise AI Fails and How to Build It Around the Customer
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
The Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics
77% of Customer Support Leaders Feel Pressure from Execs to Deploy AI, Finds Gartner
Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow
Zendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage
Event News
Inside WebexOne 2025: Cisco’s Big CX and AI Announcements Explained
Qualtrics to Snap Up Press Ganey Forsta in $6.75BN Deal, Consolidate the VoC Market
Oracle’s Role-Based AI Agents Promise to Boost Revenue
SAP Connect 2025: The Top 10 Announcements (So Far!)
Connected Intelligence and the End of the Drudge Work, Says Nate Brown
The Role of Acoustic Technology in the Modern Contact Center
