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Marketing & Sales Technology
No Plug-Ins, No Hassle: Payments Go Native in Zendesk
Service Management & Connectivity
Secure Payments, Seamless Journeys for Travel and Hospitality Contact Centers
Contact Center & Omnichannel
Oracle’s TikTok Outages Expose the Hidden Risk in Your CX Platform
CRM & Customer Data Management
Google Cloud and Nokia Simplify Mobile Network Access for Developers
Salesforce Launches Agentforce for Communications to Target Telecom Efficiency and Customer Retention
AI & Automation in CX
Anthropic and Infosys Launch Enterprise AI for Regulated Telecom Operations
Virgin Media O2’s £2BN Netomnia Deal Takes Aim at BT’s Broadband Lead
ServiceNow Says AI Adoption Is Now the Main Driver of Growth and Demand
AO Modernises Network Infrastructure with HPE to Strengthen Customer Experience
Security, Privacy & Compliance
What Monzo’s Outage Says About Resilience as a Customer Experience Issue
California Introduces Consumer Law to Increase Customer Expectations in Food Delivery Services
Cross-Channel Marketing, Sales and Service: A CX Leader’s Guide
Freshworks Acquires FireHydrant to Target Incident Management Unification
How Leading Telcos Use Journey Orchestration to Cut Churn
Virgin Media Faces £23.8MN Fine After Placing Its Vulnerable Customers At Risk
Less Tech, More Flow: Why Orchestration Is the New CX Power Move
Cloudflare Outage Disrupts Major Platforms, Payments, and Black Friday Plans
Cisco Outlines Strategy to Help Customers Struggling With AI Adoption
Connected Intelligence and the End of the Drudge Work, Says Nate Brown
The Role of Acoustic Technology in the Modern Contact Center
