20 Products in 20 Weeks from Talkdesk

Rebekah Carter

Transforming the industry with rapid innovation

20 Products in 20 Weeks from Talkdesk

Leading cloud contact centre provider, Talkdesk, have announced their plan to release an incredible set of 20 innovative products in 20 weeks. The 20-in-20 roadmap will be kicking off with the Virtual Agent solution – a conversational tool designed for the voice channel, allowing for AI-enhanced self-service.

This ambitious new program further cements Talkdesk’s position as a marketplace disrupter. The company has already brought more than 600 new features to the market over the past 18 months. What’s more, they achieved an incredible 200 patents in 100 days too. This amazing brand personality paved the way for the 20-in-20 program. As part of the program, the company will introduce various advancements for the CX environment, based on customer self-service, collaboration, customisation, digital transformation, and more.

What to Expect from the 20-in-20 Program

Charanya Kannan

Charanya Kannan

Chief Product Officer for Talkdesk, Charanya Kannan, said that the market is hungry for an alternative to the fragmented solutions available for today’s customer experience buyers. Talkdesk 20-in-20 will consistently introduce new products to solve this issue with an amazing end-to-end experience solution.

Just recently, Talkdesk has announced one of the most exciting innovations in its 20-in-20 strategy – a Business Transformation service for companies stepping into the cloud. The fourth product in the 20-in-20 rollout, this transformation solution delivers a white-glove approach to companies in search of expertise when it comes to transitioning to cloud solutions. The Talkdesk Business Transformation Services solution will guide companies through a variety of contact centre transformation solutions that allow for seamless transition away from on-premise platforms and into cloud solutions.

Making Transformation Simple

Talkdesk’s latest announcements highlight both the transformative nature of the company, and the brand’s ability to help other businesses engage in revolutionary updates to their technology stacks. The Business Transformation Services solution introduces an exciting new operating model that will merge the industry-leading processes, people, and technology of Talkdesk, with a customer success methodology. The service is being led by Chad Gaydos, the Chief Customer Officer at Talkdesk.

According to Chad, the Business Transformation operating model will provide companies with the critical management, consulting and managed services they need to increase customer satisfaction, boost operational efficiency, and enhance revenue. The transformation services will focus on the following components of CX:

  • Strategy: The solution will begin with an actionable business plan and strategy that can form the foundation of digital transformation in the contact centre. Strategy consultants in the Talkdesk environment will work with brands to define the unique needs of their business so that they can create an actionable plan that supports ongoing transformation
  • Enablement: The next step in the transformation journey will enable people, technologies, and processes to realise a best-in-class experience, ranging from business consulting services that provide CX and contact centre thought leadership and best practices. The solution is delivered by the Talkdesk certified professional services team and partners in the Strategic Partner Program
  • Success: The Talkdesk team will also provide a variety of services for the support and enablement of companies in the process of digital transformation. Talkdesk is fully committed to supporting brands in managing, measuring, and realising the value of best-in-class customer experience solutions

Guiding Future Business Transformation

Tiago Paiva

Tiago Paiva

According to the CEO of Talkdesk, Tiago Paiva, the company is well-positioned to assist companies with their contact centre transformation solutions. The contact centre now sits at a central point in any business initiative. Digital transformation is crucial for many companies attempting to branch out in their area. The announcement of the Business Transformation Services solution is just one piece of the 20-in-20 plan for this year.

We’re excited to see how the cadence of innovative announcements will continue as Talkdesk continues to reveal the aggressive 20-in-20 plan.

Don’t forget to stay tuned here at UC Today for more updates.


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