Big CX News You May Have Missed

Sandra Radlovački

Popular stories from the last week that you may have missed

Genesys NICE
Big CX News You May Have Missed

It’s no secret that it can be difficult to stay on top of things in such a fast-paced world. But don’t fluster, because we’ve selected our top five popular pieces of news in the realm of agents, business leaders, new solution launches and mergers. Find last week’s trending titles below!

Genesys Partners with Be My Eyes to Help Visually Impaired

Genesys has announced it is the first and only customer experience vendor to provide accessible experiences through Be My Eyes, the mobile app and largest global community for the visually impaired. The two companies are giving visually impaired people brand new tools to navigate customer service more easily.

ZoomInfo Announces First Integrations with

ZoomInfo, a global leader in modern go-to-market software, data, and intelligence, announced the first available integrations with, a ZoomInfo company and a leader in Conversation Intelligence. Customers can now transcribe and analyse calls taken in ZoomInfo Engage, access Chorus’ Momentum Insights within ZoomInfo.

NICE Updates RPA Solution for Personalised CX

Cloud customer experience platform provider NICE has announced updates to its robotic process automation solution. The new AI capabilities in version 7.5 of its offering provide organisations with process recommendations and real-time behavioural guidance to boost customer satisfaction.

Tableau Launches New Enterprise Analytics Features

The Salesforce-owned data analytics platform Tableau has announced new data and analytics platform capabilities. Tableau’s offering focuses on visual analytics, leveraging AI, data management and collaboration components. Leveraging AI, Tableau said the new features were intended to allow individuals to improve decision making independent of their skill level.

Synaptics Acquires DSP Group to Expand Leadership in AI

Synaptics and DSP Group, a leading global provider of voice and wireless chipset solutions for converged communications, announced the signing of a definitive agreement, unanimously approved by the boards of directors of both companies.

The addition of DSP Group’s SmartVoice products to Synaptics’ Katana smart vision platform creates a complete portfolio that can both serve existing customer needs and fit in the significant future market.


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