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Sandra is a CX Today journalist
Contact Centre
Transforming Customer Experiences with Contact Centre Automation
WFO
How Improving Agent Experience Leads to Great Customer Experience
Text Your Way to Your Customers
How to Harness Omnichannel Communication for Excellent CX
Replacing Passwords and PINs with Voice Authentication
Secrets of Great Conversation Design: Setting Your Virtual Agent Up for Success
PCI Pal Reveals an Open Banking Solution
Data & Analytics
Pega Announces Customer Data Connectors
Local Measure Achieves AWS Retail Competency Status
Assessing AI Maturity in the Contact Center
BIG CX NEWS from Salesforce, Zendesk, and Five9
Balto Offers More Flexibility to Agents with the Latest Launch
Voice of the Customer
Qualtrics Launches Video Feedback
Solving the CX Puzzle: The Role of Employee Experience and AI
CRM
Salesforce Unveils a New “Magical” Data Platform
Zendesk Adds New AI Capabilities to its Portfolio
