In this session, we discuss the following topics:
- The changing approaches to digital transformation
- Kickstarting a digital contact centre programme
- The challenges of adding digital solutions to the contact centre
- Maximising the value of data across various channels
- Digital trends shaping the contact centre of tomorrow
- The contact centre agent of the future
Eager to learn more about building the digital contact centre of tomorrow?
Visit RingCentral for more information.
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