Delivering the Digital Contact Centre of the Future

Charlie Mitchell

CX Today's Charlie Mitchell hosts Dave D'Arcy, Director EMEA Customer Care, RingCentral

RingCentral Insights

Watch on Youtube.

In this session, we discuss the following topics:

  • The changing approaches to digital transformation
  • Kickstarting a digital contact centre programme
  • The challenges of adding digital solutions to the contact centre
  • Maximising the value of data across various channels
  • Digital trends shaping the contact centre of tomorrow
  • The contact centre agent of the future

Eager to learn more about building the digital contact centre of tomorrow?

Visit RingCentral for more information.

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