In this session we discuss the following:

• The changing reputation of virtual agents
• Excellent examples of virtual agents
• Where to start when building a successful virtual agent

In this session we discuss the following:

• What are the major challenges in Financial Services right now?
• Is omni-channel relevant for Contact Centres in the Finance sector?
• What does Hybrid Working look like for Financial Services?

In this session we discuss the following:

• The benefits of integrating Microsoft Teams with a contact centre environment
• The most useful capabilities of Microsoft Teams for serving customers
• The major concerns preventing businesses from utilising Teams in this manner

In this session we discuss the following:

1. Top tips for businesses for National Customer Service Week
2. The importance of real-time analytics
3. Why companies must adopt analytics now