Dialpad Introduces TruCaaS

Dialpad, the industry leader in AI-powered communication and collaboration, announced a new approach to communications as a service. The company is bringing its suite of products closer together across both business communications and customer engagement on one, aesthetically cohesive platform with AI at its core.

Dialpad Meetings, previously known as UberConference, introduces new capabilities and establishes the Dialpad cloud communications platform as the one place for a truly unified Communications as a Service (TruCaaS) experience. TruCaaS solution helps customers simplify business collaboration and avoid the growing phenomenon of app overload.

Craig Walker, CEO of Dialpad, said:

“At Dialpad, we believe when the right people come together anything is possible, and we want our brand to reflect this spirit of connection, collaboration and productivity in this new work-from-anywhere world.”

“With today’s announcements, we are resetting expectations for communication experiences by building a business communication platform that is more beautiful, accessible, easy to deploy and easy to use — to help businesses of any size start, grow and scale.”

To bring the vision of TruCaaS to life, Dialpad is making the following capabilities available in its single, powerful platform:

Dialpad Meetings – The reliable UberConference technology customers know and love with a new look and set of features, including:

• Video conferencing in HD quality for an in-the-room experience
• Real-time Voice Intelligence (Vi™) provides live note-taking and automated transcription analysis, enabling attendees to focus on the conversation and ensure key moments are not missed
• Start and join Dialpad Meetings from any direct message, group message or channel within the Dialpad app. With Dialpad Meetings natively built into the platform, users are not required to manage multiple tabs or windows
• Emoji reactions and expressions build social connections with team members and provide feedback in real-time without interruptions.

Dialpad Channels – With one click, Dialpad Channels offers teams a “light lift” collaboration tool for quick text and/or audio conversations. By providing a space for informal chats, office hours and other water cooler conversations, Dialpad Channels combats video conferencing fatigue and reduces the need for formal 30-minute meetings.
Mobile screen sharing – Dialpad users can now share their screens on phone calls, whether everyone is a Dialpad user or not. No need to set an official meeting or jump onto a conference call to quickly resolve issues, collaborate on projects or do virtual walkthroughs.
Global availability – Dialpad Meetings is available through the Dialpad platform with connectivity in 49 countries.

After winning TechCrunch Disrupt NYC in 2012 for UberConference, Dialpad is disrupting an industry built on legacy thinking. Aligned with its TruCaaS approach, Dialpad is launching its Work Beautifully campaign to further support and enable the hybrid workplace.

Morgan Norman, Chief Marketing Officer, Dialpad, said:

“Work Beautifully is the big-picture concept that the Dialpad brand and products aspire to. Not only do our talk, messaging, meetings and contact center products work beautifully, they enable others to work beautifully and collaboratively together.”

“This bold, new visual identity honors Dialpad’s ground-breaking story, its history of innovation in communications, and is deeply rooted in the company’s core values: do the right thing, every voice matters, and experience first.”