Fusion Connect Enhances CCaaS For Superior CX

Carly Read
Senior Reporter

Provides functionality and security for customers' contact centre environment 

Fusion Connect Enhances CCaaS For Superior CX

Fusion Connect announced today the strengthening of its CCaaS offering to further enable organisations with a complete omni-channel contact centre solution. 

Fusion Connect’s Contact Centre solution will enable clients to benefit from: 

  • Omni-channel engagement across all customer communication channels 
  • Smooth and effective customer journeys that are easily designed to drive customer engagement 
  • Real-time visibility into valuable data to empower great customer service and turn insights into business outcomes 
  • AI-powered self-service tools to enable frictionless customer journeys while optimising business revenue 
  • No hardware or software to maintain, resulting in cost optimisation 

Mario DeRiggi, Chief Revenue Officer at Fusion Connect, said: “We are delighted to offer our clients a comprehensive CCaaS solution and enable organisations to have more meaningful customer interactions all within Fusion Connect’s full technology stack offering. 

“This enhancement is a strategic step that further enables us to flexibly meet any business requirements for our customers.” 

As a result of this enhancement, Fusion Connect’s clients will now have access to leading end-to-end, feature-rich capabilities and can easily adapt contact centre operations to their evolving needs resulting in increased productivity, customer satisfaction, and cost savings. 

Jeff Blackey, Senior Vice President of Product at Fusion Connect, added: “This differentiated CCaaS solution allows us to create value through transforming customer journeys. 

“At Fusion Connect, we strive to provide relevant, personalised and responsive technology solutions to enable always connected, secure, and dynamic work environments and help our customers meet their business needs.” 



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