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Google Introduces a Customer Engagement Suite to Fuse CCaaS & Gemini
Maintain Self-Control! Why It’s Essential for Managing Difficult Customer Interactions
Navigating Digital Communication Channels to Enhance Customer Interaction
GoTo Launches Connect CX for ‘Exceptional’ Customer Experiences
Data & Analytics
Avaya Launches Experience Platform Public Cloud in India
Transitioning to a Dynamic Data Hub: The Future of CX
Twilio Bags Seven-Figure Segment Deal with IBM
How Proactive Engagement Can Lead to Contactless Resolution
Loyalty Management
Ensuring Constructive Feedback Reception – The Key to a Resilient Customer Service Team
Nextiva Unveils Unified Customer Experience Management Solution
Hugo Boss Launches Customer Loyalty Program in Bid to Enhance Engagement – But Is It a Token Gesture?
M&T Leveraged Sprinklr to Transform Its Social Media Strategy. Here’s How
Genesys & ServiceNow Pledge to Deliver a Unified Platform for CCaaS & CSM
Bank Of Ireland Announces €34Mn Customer Service Upgrade
Twilio Co-Founder Acquires The Onion
CRM
HubSpot Declares “Customer Experience Is Broken”, Unveils the “All-New” Service Hub to Fix It
