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Loyalty Management
The Top Loyalty Management Software for 2024
Contact Centre
Scottish Power, Ovo, British Gas Customer Service Maligned in Damning New Survey
Customer Orientation: A Definition, Strategies, & Examples
Data & Analytics
Twilio Takes a $286MN Hit on Segment, Reviews Its Future
Who Is Leading the CPaaS Space In 2024? Omdia Reveals Its Findings
Composable Customer Engagement Platforms: The Cool Kids on the Block
Voice of the Customer
Genesys to Roll Up Radarr Technologies and “Unify CX Like Never Before”
Twilio CEO Steps Down Amid Investor Pressure
WFO
The Phone Remains the Customer’s Go-To Channel, Even as Voice Experiences Falter
CRM
How Review Management Impacts Customer Experience
Genesys Celebrates Several New CCaaS Milestones
Five Ways LEGO has Brought Customers into the Company – and how This Steers CX Strategies
Unlocking Hidden Gems: How Unseen Roles Impact Your Customer Experience
Beyond Customer-Centric Culture: The Expansive Role of CX Teams
CPaaS In Customer Experience: Examples, Trends, & Providers
Five9 Launches CCaaS Solution for Higher Student Engagement
