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WFO
Eager to Do More with a Smaller CX Budget? Try These Clever Strategies!
Loyalty Management
Every Journey Needs a Map. Especially When It Comes to the Customer Journey
CRM
SAP Doubles Down on AI Commitment with Microsoft
Contact Centre
Twilio Records $1.38BN In Annual Net Losses: Now What?
CX TV
What’s Next for Avaya After Chapter 11 Bankruptcy?
CXT Outsourcing Case Study: Cognizant and a Leading Broadband Company
CXT Outsourcing Case Study: IBM and Natwest
Voice of the Customer
Vonage Survey Reveals Latest SMB Consumer Expectations
CXT BPO Case Study: Genpact and Garden of Life
Data & Analytics
What is Dynamics 365 Guides? An Introduction
CX in Manufacturing Case Study: Stanley Black & Decker Outdoor and Verint Workforce Management
Event News
Talkdesk’s Never-Ending Focus on Innovation
Get Ready for the Five9 CX Summit EMEA
Cisco Introduces Its “Self-Learning Contact Center” Vision
The Top Feedback Management Software Vendors for 2023
The Top Loyalty Management Software for 2023
