Latest Customer Engagement Platform News

AI & Automation in CX

The Smart SMB Play for CX: Transparent, Integrated, Practical AI

Community & Social Engagement

After Its IgniteTech Acquisition, Khoros Unveils Aurora AI and Iris AI

CRM & Customer Data Management

What Is the Real Role of CRM in Modern CX Architecture?

Customer Engagement & Journey Orchestration

Why Personalization Is Driving Fatigue Instead of Engagement

AI & Automation in CX

How IBM Is Using the Masters to Test the Future of Fan CX

Community & Social Engagement

Enterprises Are Unlocking Efficient Performance Through High-Intent Reddit Conversations

Customer Engagement & Journey Orchestration

How to Fix Customer Journey Orchestration That Stalls

AI & Automation in CX

Tottenham Hotspur Connects Fan Data With Salesforce Service Cloud

Community & Social Engagement

Why Enterprise Community Platforms Fail to Deliver ROI

Contact Center & Omnichannel​

Everything You Always Wanted to Know About CX (But Were Afraid to Ask)

Customer Engagement & Journey Orchestration

Which Customer Journey Orchestration Use Cases Cut Costs Fastest? Real Examples Driving ROI in 2026

Contact Center & Omnichannel​

The Connective Tissue of CX: Solving IT Fatigue with Interoperability

CRM & Customer Data Management

What Do CRM Analyst Reports Reveal About CRM And Customer Data In 2026, And Are You Behind?

AI & Automation in CX

SAP Engagement Index: UK Brands Think They’re Nailing Engagement. Customers Disagree

Community & Social Engagement

Meta’s $375MN Lawsuit Underscores the Importance of Customer Trust in Community Platforms

AI & Automation in CX

Adobe CEO Steps Down After 18 Years as AI Rivals Close In