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CRM
10 CRM Platform Providers to Watch Out for in 2025
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The Rundown
Customer Data Platform
Twilio Segment Extends Its Linked Audiences Capability Across Amazon Redshift
Contact Center
8×8 Adds New AI and Customer Engagement Features
Five9 to Launch ‘New Paradigm’ AI Agents Next Week
Voice of the Customer
Customer Research Strategy that Delivers Optimal Customer Experiences
Google Introduces a Customer Engagement Suite to Fuse CCaaS & Gemini
Maintain Self-Control! Why It’s Essential for Managing Difficult Customer Interactions
Navigating Digital Communication Channels to Enhance Customer Interaction
GoTo Launches Connect CX for ‘Exceptional’ Customer Experiences
Avaya Launches Experience Platform Public Cloud in India
Transitioning to a Dynamic Data Hub: The Future of CX
Twilio Bags Seven-Figure Segment Deal with IBM
How Proactive Engagement Can Lead to Contactless Resolution
Loyalty Management
Ensuring Constructive Feedback Reception – The Key to a Resilient Customer Service Team
Nextiva Unveils Unified Customer Experience Management Solution
