Latest Customer Engagement Platform News

Customer Engagement & Journey Orchestration

How Too Many Engagement Channels Are Quietly Making Customer Journeys Worse

Community & Social Engagement

Trustpilot: Your Brand Is Invisible to AI, And Reviews Are the Fix

AI & Automation in CX

From Conversation to Case Action: Automating ServiceNow Workflows from Live Voice with Vonage

Community & Social Engagement

How to Turn Community Engagement Into Revenue Without Destroying Trust

Customer Engagement & Journey Orchestration

Pega’s Customer Engagement Studio Puts Governance at the Heart of Agentic Marketing

Customer Engagement & Journey Orchestration

Pega’s AI Lab Director Says Orchestration Beats Raw Agentic AI Power Every Time

Customer Engagement & Journey Orchestration

Enterprise AI Video Has a Relevance Problem

Community & Social Engagement

Your Community Isn’t Engaged – It’s Just Watching Without Ever Taking Action

Customer Engagement & Journey Orchestration

Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2026: The Rundown

Contact Center & Omnichannel​

CMP Research Reveals the Top Priorities Reshaping CX and Contact Centers

AI & Automation in CX

Talkdesk Launches Proactive AI Agents, Urges Leaders to Stop Reacting to the Market

AI & Automation in CX

Two Lanes, One Outcome: Designing Dual Paths for Humans and AI

Customer Engagement & Journey Orchestration

Inside Brightcove Prism: How UX Consistency Became a CX Advantage

Community & Social Engagement

Is Your Community Strategy Quietly Eroding Trust by Controlling Too Much?

AI & Automation in CX

Openreach’s Brutal Honesty About What it Really Took to Transform CX at National Scale with NiCE

CRM & Customer Data Management

How to Build a Real-Time Customer Data Layer That Reflects Behaviour, Not History