Latest Customer Engagement Platform News

CRM & Customer Data Management

Tropical Smoothie Cafe Uses Qualtrics to Turn Reviews Into Revenue

Community & Social Engagement

Bettermode Connects Community, AI Discovery, and Retention

AI & Automation in CX

NiCE Wins Big CX AI Deals, But Enterprise Adoption Takes Time

AI & Automation in CX

Why Deep Specialism Beats Generalist AI in CX

AI & Automation in CX

Meta’s Decision to Invest “Aggressively” in AI Infrastructure Raises Investor Concerns

Community & Social Engagement

Social Media Management Has Moved On, Has Gartner?

AI & Automation in CX

RingCentral Sees AI Adoption Strengthen Customer Economics

Customer Engagement & Journey Orchestration

Ericsson Appoints New Vonage CEO to Accelerate Its Turnaround

Customer Engagement & Journey Orchestration

IBM Says AI Agents Need Real-Time Data to Deliver Value

Community & Social Engagement

Reshaping Sport Social Engagement with TikTok, NBA, and WNBA

AI & Automation in CX

Why PwC and OpenAI Are Betting Big on Agentic Customer Service

Community & Social Engagement

AI Spam Is Creating New Challenges For Social Media: What Brands Need To Know

Community & Social Engagement

Why Did We Let Social Platforms Become Our Customer Database?

Customer Engagement & Journey Orchestration

Beyond the “New New”: The Enduring Pragmatism of PegaWorld 2026

Contact Center & Omnichannel​

Meta Brings AI Business Agent to WhatsApp to Power 24/7 Customer Service

Customer Engagement & Journey Orchestration

Pitch‑Perfect CX: World Cup Lessons from Infobip’s AI Fan Companions