New offering provides cost-effective voice queueing for businesses
Fuze has launched their Fuze Contact Centre as a standalone solution.
As an alternative to Fuze’s fully integrated UCaaS + CCaaS platform, the standalone CCaaS offering empowers enterprises with rapid deployment of contact centre features. These include call routing and queuing, without the cost associated with traditional solutions.
Fuze Contact Centre provides a powerful call routing engine that ensures callers are directed to contact centre agents quickly, securely, and with clear voice quality.
Rob Scudiere, president and chief operating officer at Fuze, said: “As an integrated part of Fuze’s UCaaS platform, our enterprise customers have seen a significant return on their investment with Fuze Contact Centre.
“Offering Fuze Contact Centre as a standalone solution can now help call-heavy departments streamline operations through intuitive features, such as call routing and queueing, regardless of whether or not the entire organisation is ready to migrate all of its communications systems to UCaaS.”
Additional features and benefits of the standalone Fuze Contact Centre offering include:
Businesses will receive the same core benefits of Fuze Contact Centre, including an exceptional user experience and access to Fuze’s global calling network, but with more cost-effective options and a faster deployment time.