Fuze Launches CCaaS as Standalone Solution 

Carly Read
Senior Reporter

New offering provides cost-effective voice queueing for businesses 

Strategy
Fuze Launches CCaaS as Standalone Solution 

Fuze has launched their Fuze Contact Centre as a standalone solution. 

As an alternative to Fuze’s fully integrated UCaaS + CCaaS platform, the standalone CCaaS offering empowers enterprises with rapid deployment of contact centre features. These include call routing and queuing, without the cost associated with traditional solutions.  

Fuze Contact Centre provides a powerful call routing engine that ensures callers are directed to contact centre agents quickly, securely, and with clear voice quality.  

Rob Scudiere, president and chief operating officer at Fuze, said: “As an integrated part of Fuze’s UCaaS platform, our enterprise customers have seen a significant return on their investment with Fuze Contact Centre. 

“Offering Fuze Contact Centre as a standalone solution can now help call-heavy departments streamline operations through intuitive features, such as call routing and queueing, regardless of whether or not the entire organisation is ready to migrate all of its communications systems to UCaaS.” 

Additional features and benefits of the standalone Fuze Contact Centre offering include:  

  • Accelerated Enablement: With a faster deployment than traditional contact centre solutions, Fuze Contact Centre allows organisations to quickly ramp up and enable agents in as little as 48 hours. Fast start services solutions allow organisations of varying sizes to implement call routing at a controlled cost point, providing faster time-to-value  
  • Enhanced Mobility & Accessibility: Fuze Contact Centre enables agents and supervisors to connect from anywhere, on any device. Supervisor for Tablet functionality extends the capabilities of the desktop and web clients for mobile users, enabling supervisors to view and manage queue activity and monitor agents directly from a tablet 
  • Integration Across Line-of-Business Applications: Fuze Contact Centre complements Microsoft Teams by providing voice queuing that ensures callers are connected to the right agent regardless of where they work. Customers can also leverage the power of the Fuze Integrations Ecosystem to connect with other enterprise-grade applications  including Salesforce, Dynamics, Zendesk, Netsuite, Bullhorn, and more 
  • Best-of-Breed Partnerships: For customers who require voice and screen recording, Fuze has partnered with Envision to provide Click2Coach. Customers with compliance requirements can also leverage Fuze’s new integration with Thetalake  

Businesses will receive the same core benefits of Fuze Contact Centre, including an exceptional user experience and access to Fuze’s global calling network, but with more cost-effective options and a faster deployment time. 

 


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