Generative AI – A Sea of Change in CX

CX Today's David Dungay hosts Genefa Murphy, CMO at Five9

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Last Edited: May 15, 2023

David Dungay

David Dungay

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CX Today’s David Dungay hosts Genefa Murphy, CMO at Five9.

During this session, we discuss generative AI and its potential to disrupt contact center experiences. In doing so, we consider:

  • What is generative AI, and why should people care?
  • The possible use cases in the contact center and beyond?
  • What data can businesses use to feed their AI models?
  • How will generative AI impact the customer experiences of tomorrow?

If you’re looking for more information on this topic, visit Five9.

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