How CPaaS Is Changing Customer Experience

CX Today's Charlie Mitchell hosts Jay Patel, VP & GM of Webex CPaaS Solutions

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Published: January 12, 2023

Charlie Mitchell

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CX Today’s Charlie Mitchell hosts Jay Patel, VP & GM of Webex CPaaS Solutions, discussing how CPaaS is changing CX.

In doing so, we consider:

  • What is CPaaS?
  • What is it allowing customers to do, which they couldn’t before?
  • What changes in the market have paved the way for the growth of CPaaS?
  • How will the rise of 5G push CPaaS growth further?
  • Examples of exciting CPaaS use cases
  • 2023 predictions for CPaaS

To learn more about any of the technologies discussed, visit Webex.

Alternatively, to delve into the Walgreens case study, click here.

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