CX TV
Total Experience: A Complete Guide for 2025
Must Watch
Addressing New Challenges in CX through Partnership
Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event
Conversational AI
The Next Generation Virtual Agent: An Inside Look
AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown
NiCE Interactions 2025: A Review w/ Barry Cooper
Customer Experience Design: Don’t Use Tech to Do Old Things In New Ways
Secure the Quick Wins First: How the Frontline Group Is Advancing Its Customer Service Experiences
Customer Contact Week 2025: A Preview of the World’s Largest Contact Center Event
Salesforce Update – The Google Gemini Announcement, Agentforce 2dx, & ITSM Push
Big CX News – The Latest on the New Amazon Connect, Zendesk’s New Contact Center Platform
Salesforce Update – The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score
The Latest on Avaya Trimming Its Customer Base & Google’s Bot That Calls Customer Service for You
Key Takeaways from Cisco Live 2025 EMEA
Big CX News – The Latest on ServiceNow’s Hiring Push, Verint’s Acquisition Spree, & Microsoft
Salesforce Update – Agentforce 2.0, Atlas, & the New-Look Slack (January 2025)
