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How Data Driven Insights Transform Customer Engagement

CX Today's Carly Read hosts Martin Taylor, Deputy CEO, Content Guru

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Contact Centre Insights

Published: April 26, 2021

Carly Read

Introduction to Content Guru’s CRM system Storm CKS
How it helps contact centre staff become ‘Knowledge Agents’
Why it’s so important for businesses to choose a call recording and reporting solution

Call Recording CRM Knowledge Management

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Omnichannel Contact Center: The Hot Trends of 2024

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Mastery in Motion: Defining Process Knowledge with Examples and Best Practices