Latest CRM News

CRM

Salesforce Finally Gets Unified Contact Center Routing Right, Thanks to AWS

CRM

OpenAI Ponders Adverts on ChatGPT as It Bids to Reimagine Commerce Experiences

CRM

Microsoft Dynamics 365: An Overview of All the Apps

CRM

Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems

CRM

SAP Unveils a New Point of Sale Solution, Connects the CX Ecosystem

CRM

What Is ServiceNow University? An Introductory Guide

CRM

Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea

CRM

Salesforce on Its New Agentforce Pricing Model, Rebranding Einstein One

CRM

15 Use Cases for Generative AI in Marketing

Conversational AI

Big CX News from NiCE, Genesys, Salesforce, & Gartner

CX TV

Content Guru on Gartner’s Latest CCaaS Study, Converging CCaaS-CDP

Conversational AI

Bombshell Study Finds That Global Contact Center Agent Roles Will Increase, Not Decrease Over the Next Three Years

Conversational AI

Big CX News from Salesforce, Zoom, Talkdesk & Five9

CRM

Salesforce Blocks Competitors from Using Slack Data: So What?

Contact Center

Talkdesk Creates a “New Software Category” with the Launch of Its CX Automation Platform

CRM

Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals