Latest CRM News

CRM

Salesforce Dreamforce 2024: 5 Top Takeaways from the Event (So Far!)

CRM

HubSpot Promises to Make AI Easy, Announces Breeze

CRM

Genesys and Salesforce Expand the Availability of Their Unified CCaaS-CRM Offering

CRM

Salesforce Unveils ‘Groundbreaking’ AI Agents Solution, Agentforce

CRM

SugarCRM Appoints New CEO to ‘Innovate and Grow’

CRM

Salesforce to Acquire Own Company for $1.9BN, Biggest Acquisition Since Slack

Contact Centre

Big CX News from Salesforce, NICE, Microsoft & Dubber

CRM

Salesforce Offers Enterprise Sales and Service Cloud Customers a Free Upgrade

CRM

Analysts React to Salesforce’s Acquisition of PredictSpring

CRM

Early Users React to the Genesys and Salesforce Unified CCaaS-CRM Solution

Speech Analytics

Klarna is All in on AI, Plans to Slash Workforce in Half

Contact Centre

Big CX News from Zendesk, Cisco, Oracle & Five9

CRM

Oracle Announces Revenue-Boosting All-in-One CX Management Solution

CRM

Salesforce CEO Slams Microsoft Copilot: “So Many Customers Are So Disappointed”

Data & Analytics

Transitioning to a Dynamic Data Hub: The Future of CX

CRM

Salesforce Doubles Down On Autonomous Agents With Einstein SDR and Sales Coach