Latest CRM News

AI & Automation in CX

The AI Race Has a Customer Experience Problem

AI & Automation in CX

Big CX News from Avaya, ServiceNow, NiCE & HubSpot

CRM & Customer Data Management

HubSpot Got the Blame, But Does the Whole Industry Have the Same Problem?

CRM & Customer Data Management

The AI Personalization Trap CX Leaders Must Avoid

AI & Automation in CX

HubSpot Takes Aim at AI Agent Sprawl

AI & Automation in CX

SAP’s CMO on Why Brands Are Sitting on a “Dark Data” Time Bomb

CRM & Customer Data Management

ServiceNow Takes CRM Fight to Salesforce as AI Strengthens SaaS Case

Marketing & Sales Technology

Can Zoom’s New Revenue AI Improve Customer Conversations?

CRM & Customer Data Management

The CRM Stack Is Cracking, Treasure AI Warns

CRM & Customer Data Management

Thames Valley Police’s Bobbi AI Agent Powered by Salesforce Agentforce Frees 3,200+ Hours in Six Months

CRM & Customer Data Management

Salesforce Futures VP: Customers Face Three Core AI Challenges as Agentic Enterprise Takes Shape

CRM & Customer Data Management

Salesforce’s $3.6BN Fin Acquisition Aims to Boost Agentforce AI Strategy

AI & Automation in CX

Informatica from Salesforce Goes Headless Across Google Cloud, Snowflake, and Databricks

CRM & Customer Data Management

Turning CRM Data Into Action: A Practical Playbook for CX Leaders

AI & Automation in CX

ServiceNow’s Heath Ramsey: The Gap in Agentic AI Is Governance

AI & Automation in CX

ServiceNow Says The Next CX Operating Model Will Be Agentic