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CRM
Salesforce Finally Gets Unified Contact Center Routing Right, Thanks to AWS
OpenAI Ponders Adverts on ChatGPT as It Bids to Reimagine Commerce Experiences
Microsoft Dynamics 365: An Overview of All the Apps
Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems
SAP Unveils a New Point of Sale Solution, Connects the CX Ecosystem
What Is ServiceNow University? An Introductory Guide
Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea
Salesforce on Its New Agentforce Pricing Model, Rebranding Einstein One
15 Use Cases for Generative AI in Marketing
Conversational AI
Big CX News from NiCE, Genesys, Salesforce, & Gartner
CX TV
Content Guru on Gartner’s Latest CCaaS Study, Converging CCaaS-CDP
Bombshell Study Finds That Global Contact Center Agent Roles Will Increase, Not Decrease Over the Next Three Years
Big CX News from Salesforce, Zoom, Talkdesk & Five9
Salesforce Blocks Competitors from Using Slack Data: So What?
Contact Center
Talkdesk Creates a “New Software Category” with the Launch of Its CX Automation Platform
Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals