Atos, a global leader in digital transformation providing end-to-end orchestrated hybrid cloud solutions around the world, recently announced a new collaboration with NICE InContact. NICE inContact is one of the leading providers of cloud contact centre software in the world, with the most popular cloud-based customer experience platform available today.
The two companies are partnering to make NICE inContact CXOne the preferred solution for Contact Centre as a Service via Atos. The Atos brand will be delivering the CXOne environment to their installed base of thousands of dedicated contact centre agents around the world, as well as highlighting the solution to new customers.
CXOne will be integrated with the Atos Circuit solution and sold via Atos under the Cloud Contact Center- Powered by CXOne name. This offering will provide a single digital-first and unified omni-channel cloud customer experience strategy, complementing the OpenScape Contact Center offering, which Atos will also continue to offer for hosted and on-premises needs.
Combining Atos with NICE InContact
Around the world today, Contact Centre organisations are moving towards the cloud, in search of greater agility, scalability, and opportunity. According to the CEO of NICE InContact, Paul Jarman, the cloud gives businesses a chance to create immersive customer experiences, building loyalty while driving down costs. The partnership that NICE is building with Atos demonstrates the company’s continued commitment to accelerated expansion on an international level. NICE InContact will now be able to deliver cloud benefits to thousands of new customers and agents.
The Chief Sales Officer for Atos’ UCC division, Simon Skellon, said that for many businesses, the move to the cloud is crucial to their digital transformation strategy. By offering the world-class cloud platform from NICE InContact, combined with Atos’ proven leadership in Workplace services, clients can access a true digital-first policy for omnichannel CX.
The Atos and Nice InContact partnership will give Atos a market-leading contact centre as a service solution through CXOne. NICE InContact achieved a “Leader” position for the fourth year in a row in the most recent Magic Quadrant by Gartner for CCaaS. Additionally, in the Forrester Wave for Cloud Contact Centres in 2018, NICE InContact CXOne was also named a leader. Today, the offering is one of the most popular in the market.
Looking Forward to the Future
Moving forward, NICE InContact will continue to invest in innovative solutions to help its customers deliver more exceptional customer experiences. With more than 1,600 staff members in R&D, NICE InContact and the NICE brand hold more than 300 patents already.
The partnership with Atos will bring NICE InContact a trusted and well-established partner in enterprise IT and technology service. Atos currently holds leadership positions in the North American and European Magic Quadrants for Managed Workplace Services. Atos is also a leader in the Aragon Research Globe for Unified Communication and Collaboration thanks to its communication and collaboration brand, Unity.
With an installed base through Atos that ranges from large corporations to small agencies, both parties are thrilled about the potential of the new partnership.
