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Contact Centre
Sprinklr Opens Up on Its CCaaS Challenges, Scales Up Its Contact Center Business
Future Trends: What’s Next for AI in Contact Centers?
CRM
Twilio Announces the Global Availability of Branded RCS Messaging
NICE Is Part of a $578MN Megadeal to Transform the Southern Hemisphere’s Largest Contact Center
Analysts React to Salesforce’s Acquisition of PredictSpring
Revolutionizing Telecom: Global CX Disruptions
Solving Customer Pain Points with Asynchronous Communication in the Contact Center
Telcos Are Buying Up CPaaS Platform Providers: Why?
Channel Shift and Digital Transformation: Embracing True Omni-channel Customer Service
WFO
Phygital 2.0 Is Passing the Baton to CX: Here’s What You Should Know
Data & Analytics
Google Couldn’t Kill Off the Cookie Monster, But You Should Keep Him Under Wraps
Contact Center: How Feature-Rich Mobile Functionality Enhances Service and Efficiency
Toggle Tax: The Silent Agent Engagement Killer
Meet Your Customers Where They Are, But Don’t Always Keep Them There
End-to-End Customer Journeys: Better Conversations, Improved Brand Value
CRM for Customer Service: AI, Other Trends, & Providers
