Orbita, the leading provider of secure voice and chatbot virtual assistant solutions for healthcare, announced a major upgrade to its award-winning conversational AI platform for healthcare. Orbita has also announced deployments with four innovative healthcare organisations to power automated patient engagement and support.
Orbita’s new Solution Centre is the industry’s first integrated system for quickly deploying secure, scalable omnichannel voice and chatbot virtual assistants for healthcare’s digital front desk.
It includes pre-built, interoperable services to streamline the deployment of feature-rich healthcare virtual assistants. The result is faster time to value for healthcare organisations seeking to deliver omni-channel voice and chat virtual assistants that improve patient engagement and reduce staff burden.
The Orbita Solution Centre includes out-of-the-box solutions for voice and chatbot applications that can be quickly integrated to support a variety of intelligent patient engagement operations, including:
- General and condition-specific healthcare knowledgebases and symptom checkers
- Healthcare surveys and assessments
- Care navigation and communication
- Proactive outreach and communication
- Appointment scheduling and management
- Population health communication.
Built on Orbita’s award-winning omnichannel conversational AI platform, the Orbita Solution Centre supports web and mobile web chatbots, native mobile applications (iPhone and Android), interactive voice response (IVR), social media (Facebook Messenger, WhatsApp), SMS, smart speaker platforms (Amazon Alexa and Google Home), and custom devices.
Rich development tools, flexible integration options, and enterprise-grade features meet the strict demands of the healthcare industry for extensibility, interoperability, security, and scalability.
Patty Riskind, CEO at Orbita, said:
“We saw a real need in the industry to go beyond the limitations of 1) generic chatbot platforms that lack healthcare capabilities and 2) point solutions that lack scale and flexibility. Orbita’s Solution Center is the culmination of many years of research and development and delivers on the promise of out-of-the-box solutions combined with enterprise-grade flexibility and robustness that the healthcare industry demands.”
“We are thrilled to see the impact it is already having with our customers and partners.”