As a dominant player in the Customer Experience market, Sabio has appointed Jonathan Gale as group CEO (pictured above), to accelerate its core aims. In this role he will lead the ongoing development, communication and execution of a clear and compelling strategy for Sabio going forward.
With over 30 years’ experience in the SaaS technology industry, two decades of which were focused on Customer Experience and Contact Centres, combined with a detailed understanding of the creation of cloud products and services, Gale will lead Sabio in building on its existing platform of Contact Centre, Digital and Insight offerings.
Jonathan’s background includes leading NewVoiceMedia as CEO from start-up to successful exit between 2011 and 2018. During his tenure, licence revenue grew seventy-fold (overall revenues grew around twenty-five times) with a headcount of 500 and, due to the strength of the product and its global customer base, was acquired by Vonage in late 2018 for more than $300,000.
Before Sabio, a spell as SVP Product at Mimecast, and prior tot that, Gale ran Product Management & Business Development at Symantec Cloud Services adding core skills to his toolset on the way.
As a result of this new appointment, Andy Roberts will transition to a new role as Vice-Chairman – working on inorganic growth for the group. With Horizon Capital as backers, Sabio has completed 6 acquisitions in the last 3 years and has a strong pipeline moving forward which will continue to increase both the business’s global reach and product capabilities.
On his appointment as Sabio Group CEO, Jonathan Gale said,
“I am delighted to be joining the outstanding team at Sabio and working with our incredible customer base to lead them through this unprecedented period of customer experience evolution”
“Our focus is on enabling our clients to fully embrace and maximise the value from the very latest technologies such as: AI-powered self-service, truly channel agnostic customer engagement tools and endlessly scalable and elastic cloud platforms. I look forward to working with everyone at Sabio, our clients and our partners to help redefine world-class customer experience.”
“Sabio holds a unique position in the global contact centre market as it continues to expand in terms of customer base, market share, strategic partnerships and its own product capabilities,” said Sabio Group Chairman, Lee Shorten.
“That’s why we’re taking this step to strengthen our leadership, with a new set of skills and experience to take the company on the next stage of its journey”
