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Contact Center
Enreach Acquires Danish Company HeroBase
Sabio Appoints New CEO
Taking Advantage of Google Contact Center Speech & NLP
See You at the Call & Contact Centre Expo 2019
Customer Data Platform
UK Workers Risking GDPR Penalties
New Altimeter Report: The Rise of the Collaborative Contact Center
Management and Analytics Underpin Customer Contact Success
Stronger Insights, Greater Efficiencies – IBM Watson
ZaiLab Enters US Channel with Intelisys
Plantronics Introduces Elara – New Phone Station for Mobile-First Workers
The Sky’s the Limit as AMC Technology launch DaVinci!
Is Vonage’s Vee a Game Changer?
Marks & Spencer Enhances CX with Rant & Rave
Vonage to Acquire CCaaS Leader NewVoiceMedia for $350M
Implementing Effective CX Strategies in the Contact Centre
Red Box Appoints Alison Young as Chief Operating Officer