Talkdesk has introduced two new apps for the Talkdesk On The Go suite of intelligent mobile solutions: Talkdesk Phone Mobile App and Talkdesk Schedule Mobile App.
The new apps help contact centre agents handle customer conversations, collaborate with teammates, and manages schedules regardless of location and time.
Charanya Kannan, Chief Product and Engineering Officer, Talkdesk, said: “Talkdesk Phone and Talkdesk Schedule Mobile Apps represent significant advancements to our mobile strategy.“
“They enable highly focused user experiences to help customer service agents be more productive, tightly connected, and have a better employee experience, whether they’re working at home or in the field. Talkdesk wants to ensure that contact centers can deliver exceptional customer experience in the age of the hybrid contact center, and we’ll continue to deliver new innovations to the Talkdesk On The Go suite.”
Talkdesk Phone Mobile App enables employees to connect and collaborate with each other from anywhere, using their mobile device and a modern cloud business phone system. Talkdesk Schedule Mobile App gives agents 24/7 access to their scheduled shifts on their mobile device.
Talkdesk’s flagship mobile app, Talkdesk Conversations Mobile App, enables agents to access the Talkdesk Cloud CX platform from their mobile phone, tablet, or smartwatch, as well as search for real-time customer information and tools without the need to sit at the desktop.
Talkdesk On The Go apps are also secured through single sign-on authentication (SSO) and follow strong password protocols.