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Voice of the Customer
Qualtrics Launches a Journey Optimizer Tool to Take Root Cause Analysis Further
CX TV
The Latest on Zoom’s AI Assistant, Twilio’s Losses, & a Possible RingCentral-8×8 Merger
Data & Analytics
Activist Investor Pushes for Change at Twilio Amid Big Losses
CRM
Salesforce Reports Slowest Revenue Growth In 13 Years
Contact Centre
8×8 Names Samuel C. Wilson as Full-Time CEO
New Investments Refuel Rumors of a RingCentral and 8×8 Merger
Big CX News from Zoom, Sprinklr, AWS, & Qualtrics
Speech Analytics
Amazon Connect Now Uncovers Your Most Prominent Customer Issues
Cyara Integrates GPT-3 for Enhanced Conversational AI Testing
Qualtrics Launches New Agent-Assist Tools for Contact Centres
Sprinklr Paves Its CXM Portfolio with Generative AI
UJET Integrates Its CCaaS Platform with Microsoft Teams
Say Hello to Claude, The Zoom Contact Center’s New AI Assistant
LeapXpert Launches Compliance Solution for iMessage
Cresta Selects AI Heavyweight as New CEO
Five9 Execs Talk CCaaS “Megadeal”, Generative AI Strategy, & International Expansion
