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AI & Automation in CX
Zoom Is Turning CX Into A Revenue Engine, Should Legacy CCaaS Be Worried
Informatica from Salesforce Goes Headless Across Google Cloud, Snowflake, and Databricks
CRM & Customer Data Management
Financial Crime Failures Are Becoming a CX Crisis for Banks and Fintechs
Salesforce Panel Highlights Cautious Public Sector AI Adoption in Frontline Use Cases
Big CX News from Zendesk, Qualtrics, 8×8 & Sprinklr
Assembled Brings MCP to WFM as Contact Centers “Rewire” Around AI
BT Touts Record Customer Satisfaction from Business Transformation as Salesforce Finds AI Agents Improve CX
Kore.ai Makes Its Third Wave Play, Multi-Agent Orchestration For CX
Nvidia’s Earnings Prove Agentic AI Is Now An EX And CX Weapon
Marketing & Sales Technology
69% of Buyers Rely on Reps to Validate AI – The Paradoxical State of Sales Technology
Is AI Breaking Down the Walls Between CC and UC? 8×8 Thinks So
Salesforce Expands London AI Campus as Agentforce Adoption Moves “Beyond Pilots”
Community & Social Engagement
Brand Awareness Is Overrated, Sprinklr Social Index Finds
Did Microsoft Just Turn WFM Into the Contact Center’s AI Budget Desk?
Qualtrics Closes $6.75BN Press Ganey Forsta Acquisition to Expand AI-Powered XM in Healthcare and Beyond
Zendesk Declares the Chatbot Era Dead, Unveils Autonomous Service Workforce
