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CRM
Salesforce Inks Agreement to Acquire Airkit.AI
Data & Analytics
Cisco Snaps Up Splunk for $28BN in Major Data, Observability, and Security Play
Contact Centre
Kore.ai Builds Virtual Assistants for the Zoom Contact Center
WFO
The Latest BIG News from Zoom, Cisco, Oracle, & Salesforce
Cirrus Becomes the Latest CX Vendor to Launch a Copilot
ServiceNow Augments Its Customer Service Management Platform with GenAI
Oracle Bets Big On Contact Center Generative AI, Releases a Slew of New Features
Theta Lake Launches Smart Capture for RingCentral Contact Center
Infovista Appoints New CEO as Its C-Suite Restructure Continues
Quadient Acquires Daylight Automation, Releases Inspire iForms
Zoom Debuts a Workforce Engagement Management Suite
Acqueon Receives Amazon Connect Ready Partner Designation
Salesforce Makes Layoff U-Turn, Intends to Hire 3,300 New Employees
The Latest BIG News from Salesforce, Avaya, & HubSpot
Global BPO Chooses CC Provider for ‘Same Day’ Customer Deployment
Vonage Launches Omnichannel Messaging App for Salesforce
