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Data & Analytics

Twilio Taps OpenAI’s Realtime API, Expands Its Conversational AI Capabilities

Event News

Meet the Judges for the Inaugural CX Leaders Awards: Pioneers and Experts in Customer Experience

Contact Centre

Salesforce Launches Tableau Einstein Alliance, Promises Exclusive AI & Data Benefits

Contact Centre

Big CX News from Playvox, NICE, Nuance, Avaya, & Twilio

Data & Analytics

The Forrester Wave for Customer Data Platforms 2024: Top Takeaways

CRM

Workbooks Promises “No Bullsh*t CRM”

Contact Centre

Verint Brings Its Bots to Avaya Contact Centers: On-Prem & In the Cloud

Contact Centre

Avaya Announces Two AI-Heavy Bundles for On-Premise Contact Centers

WFO

Playvox Confirms NICE Takeover with a Name Change

Speech Analytics

Nuance to Stop Supporting On-Premise Contact Centers: Now What?

CRM

Genesys, Talkdesk, and Webex Among the ‘Launch Partners’ for Salesforce Foundations

CRM

The Latest BIG News from HubSpot, Google, Salesforce, & Meta

Speech Analytics

Meta Goes All In on Virtual Agents with Embedded Ads & Celebrity Voices

CX TV

Big CX News – A Dreamforce 2024 Review ft. Agentforce, Own Company, CCaaS Pilot Program, & More

Data & Analytics

Salesforce Agrees a $430MN Deal for Zoomin, the Knowledge Unification Company

Contact Centre

Verint Launches a Knowledge Automation Bot, Teases a “Genie Bot”