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Data & Analytics
Cisco Completes $28BN Splunk Acquisition Following EU Antitrust Approval
Twilio Refuses to Sell Segment, Appoints New President to Oversee the Business
Contact Centre
Sprinklr Teams Up with Tech Mahindra, Aims to Replicate European CCaaS Success Worldwide
CRM
Salesforce Launches Einstein 1 Field Service Edition
Big CX News from Gartner, Oracle, Zendesk, and SAP
MaxContact, TForge Bring Omnichannel Experiences to South Africa
Customer Data Concerns and CC Investment – Will a Possible TikTok Ban Impact CX?
SAP Announces New Commerce Cloud Payment Solution that Places Retailers “Front and Center”
Gartner Predicts the Rise of Autonomous Agents
Oracle Has “Crossed Over” – Cloud Becomes Top Revenue Driver
Zendesk to Acquire Service Automation Provider Ultimate
Voice of the Customer
Medallia Appoints New CRO to Support Growth
King Power Slashes Operational Costs with 8×8’s SMS API
Cisco Targets Patient Experience with New Partnerships
GoTo Introduces Contact Center Pro for Larger Businesses
Enghouse Introduces ‘Next-Gen’ AI Suite For Contact Centres