The State of the Modern Contact Centre

Carly Read
Senior Reporter

CX Today's Carly Read hosts Ed Creasey, Director Presales, International and Tomas Taesler, Product Line Manager, Workforce Management at Calabrio


Watch on YouTube

In this session we discuss the following:

  • How the cloud enables a more analytics-driven contact centre
  • How CX incorporates more customer-centric analytics
  • How Calabrio software is positioned to meeting modern customer expectations

If you’re looking for more information on this topic visit Calabrio.

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