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Conversational AI
AI That Supports, Not Replaces: Rethinking Agent Assistance
How Conversational AI is Transforming the Modern Contact Center
Big CX News from Salesforce, Zoom, Talkdesk & Five9
AI Won’t Kill the Customer Service Agent – At Least Not Yet
Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them
CRM
Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals
Cisco Live San Diego 2025: Top 3 Takeaways
The New Zoom Virtual Agent Is Here, and Now It’s Agentic
Big CX News from Salesforce, HubSpot, Adobe, & Everise
Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load
CX
Can You Distinguish Between This AI Voice Agent and a Real Person?
Contact Center
Generic AI is Doomed to Fail – You Need Real Solutions for Real Contact Center Problems
Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft
Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition
Why Does Traditional CCaaS Pricing Need to Evolve?
10 Agentic AI Use Cases for Contact Centers
The Microsoft Layoffs: What Aren’t They Telling Us About AI?
10 Proactive Customer Service Strategies for Retail, Banking, Healthcare, & More
The Next Generation Virtual Agent: An Inside Look
CX TV
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Agents in Action: Moving from Chatbots to Real Operational Impact
Five9 Introduces Agentic CX, Pinpoints Its Differentiators
Is Your Approach to Dirty Data Killing Your AI Implementation?
