Omni-Channel Analytics – Data Driven CX

Rob Scott

UC Today's Rob Scott hosts Anand Janefalkar, CEO and Founder at UJET


Watch and subscribe on YouTube.

In this session we discuss the following:

  • What is a data-driven company and why is it valuable for customer experience?
  • In today’s Omni-channel world, what challenges are there for CX leaders?
  • What is Omni-channel analytics?
  • What can contact centres expect from a cutting edge CCaaS platform versus a legacy solution?

If you’re looking for more information on this topic visit UJET.

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