Events represent some of the most valuable resources for companies in search of the right tools and technology for digital transformation. As the customer experience landscape continues to evolve, and companies invest in new contact centre solutions, events can offer a valuable view into the right tools for your growing brands.
If you’re planning on implementing a Microsoft Teams contact centre for 2022, the right event can give you a better look at which vendors are making the most out of the Teams ecosystem. Whether you’re attending these events online or in-person, they’re a chance to discuss your specific contact centre needs and expectations.
Here are some of the top events you should consider adding to your calendar if you’re investing in CCaaS innovation for the year ahead.
CX Network Live VOC
February 15, 2022, Online
One of the many powerful online events scheduled to take place in the CCaaS landscape for 2022, the CX Network Live event is a must-attend for tomorrows innovators. If you’re planning on investing in Microsoft Teams contact centre solutions, the CX Network Live event will demonstrate how you can use your new innovative contact centre to optimise crucial customer touchpoints, identify friction points, and enhance customer understanding.
Because it offers an end-to-end view into the customer journey, access to AI, and extensive reporting features, Microsoft Teams could be a great tool for leveraging the voice of the customer in 2022. Make sure you’re prepared by attending the CX Network Live Event.
Call and Contact Centre Expo
March 16-17, 2022, Las Vegas Convention Center
Promising to be the ultimate exhibition for customer engagement, the call and contact centre expo in the US is a fantastic event for business intelligence and customer engagement. This solution showcases some of the most important technologies, solutions and insights in the contact centre landscape, so you’re sure to learn a thing or two about making the most of any CCaaS solution.
For companies planning on investing in the Microsoft Teams landscape for contact centre solutions, keynote theatres, master classes, and expos will give you the information you need to create a disruptive plan for the future of CX in your company.
Next-Gen Customer Experience 2022
July 19, 2022, Boston, MA
One of the biggest reasons companies are embracing Microsoft Teams contact centres today is to improve their chances of delivering amazing customer experiences. When agents are aligned on the same platform for collaboration and customer service, amazing things happen. The NGCX event will show you how to leverage this innovation to reach your customer experience goals.
For years, this event has been a must-visit experience for executives in the business landscape responsible for strategizing the next stage of the customer experience journey. You’re sure to learn something about enhancing CX here.
CCW Berlin
March 21, 2022, ECC, Berlin
The CCW trade show and conference is an event dedicated to the discussion of customer experience and innovation. Here, companies can learn everything they need to know about the contact centre landscape and the changing tools available on the market. This includes discovering new solutions for Microsoft Teams in the contact centre.
In 2022, the tradeshow is set to be just as impressive as ever, with amazing keynote speeches, sessions where you can learn more about customer experience strategies, and more. There’s even an “inspiration” day, to help you discover your next major CX strategy.
CX EMEA
June 22-23, 2022, London and online
For any company, learning more about the emerging trends in customer experience is the key to choosing the right contact centre solution. If you’re going to be implementing an innovative new Microsoft Teams contact centre solution in the coming year, research from the CX EMEA event hosted by Forrester can help.
The event offers fantastic insights into the world of customer experience, and how it’s changing in a rapidly-evolving digital landscape. You’ll also have an excellent opportunity at this event (both in-person and online) to network with other companies making a similar transition into the digital CCaaS space.
CCW 2022
February 24-25, 2022, The Star, Gold Coast, Queensland (and online)
Customer Contact Week or CCW is one of the biggest contact centre events in the industry. It’s also a great place to go if you want to learn about digital solutions, contact centre strategy, agent engagement and more – all points sure to be relevant to your Microsoft Teams contact centre roll-out.
In 2022, the event will be taking place both online and in person. Whichever route you choose, you’ll be able to take inspiration from world-class studies into customer experience, join discussions, and maybe discover some top tips for your new contact centre strategy. You can check out the brochure online already.
ICMI Expo
April 27-28, 2022, Online
Another event taking place both online and in-person, ICMI is a highly popular conference experience for the CCaaS marketplace. The expo showcases some of the most valuable tools and technology in the contact centre landscape, including artificial intelligence, chatbots, and automation. Since many companies investing in Microsoft Teams contact centres will be keen to leverage the most disruptive tools in the contact centre, this event should prove very helpful.
During the expo, you’ll have a chance to learn about all the cutting-edge technology changing the way we think about customer service. There are several key learning tracks to explore, a content-rich program, and a host of networking opportunities too.
CX Innovation Summit
May 11-13, America and Online
Microsoft Teams contact centres represent a significant innovation in the marketplace, bringing both contact centre and unified communication technology together in one convenient package. To ensure you’re leveraging this disruptive solution properly, and prepare yourself for further innovation, it’s worth checking out a conference dedicated to innovation.
The CX Innovation summit will help you to discover new ways of upgrading your contact centre, with insights, keynote speeches, and excellent learning opportunities. Available to attend both online and in-person, you can also network with a host of like-minded individuals.
