Essential Self Service Technology Events for your Calendar 2022

Rebekah Carter

Events to explore when searching for self-service tech

Industry Events
Essential Self Service Technology Events for your Calendar 2022

Demand for self-service opportunities in the world of customer experience is increasing at an incredible rate. In an age where consumers have grown increasingly accustomed to managing their purchasing cycles alone, thanks to the digital world, everyone wants more self-service tools. 

While about 89% of customers expect companies to have an online portal for self-service support, many brands still haven’t jumped into the self-service world. A report from Microsoft even found over half of customers struggle to solve problems on their own due to a lack of access to information.

If you’re yet to discover the benefits of self-service technology for your CX strategy, attending the right events could be the perfect way to start your investigation. Today, we’re going to explore some of the top CX-focused events where you can learn more about self-service.

CX Summit

Available On-Demand

Learning about the latest innovation in Customer Experience doesn’t have to mean travelling around the world. If you want access to the latest insights from market leaders in the CX space, the CX Summit could be the perfect place for you. This fantastic online event includes everything from interactive keynote sessions to expert panels and live case studies to explore.

You’ll learn about digital transformation and the rise of AI tools for self-service and automation. Attendees can also get a behind-the-scenes insight into some of the latest tools and solutions offered by market-leading CX innovators, from Five9 and Avaya to Cisco.

Watch on-demand

NGCX 2022

July 19, 2022, Boston, MA

A must-attend event for anyone interested in the CX landscape, the “Next-Gen Customer Experience” conference is sure to offer plenty of insights into the benefits and potential of the self-service space. At NGCX 2022, you’ll get a cutting-edge insight into some of the biggest trends in the landscape, from the rise of AI and automation to the increasing importance of employee experience. 

For more than ten years, this event has helped to keep companies from all industries on the cutting edge when it comes to delighting their customers. You’ll have endless opportunities to listen to meaningful insights from keynote speakers and session leaders and network with industry professionals like you.

August 31 to Sep 2, 2022, Denver, CO

Another excellent event worth exploring this year, plays host to more than 700 Contact Centre and CX industry leaders. The event is a great place to visit if you’re looking for a guide to the latest technologies in customer service, support, and experience. You’ll have a chance to discuss industry trends with like-minded professionals and explore powerful CX tools. looks at all of the various angles of customer service and support, including rising trends like self-service. You’re sure to learn a thing or two about creating your own custom bots, designing omnichannel strategies for support and more. Plus, there are some fantastic industry speakers to learn from too. 

The Contact Centre & Customer Services Summit

September 12-13th, Radisson Blu Hotel, Manchester Airport

A brilliant 2-day event for the CX industry, the Contact Centre and Customer Services Summit offers a behind-the-scenes tour of all the latest trends and innovations in the space. You’ll be able to discuss self-service technology offerings with suppliers in the Contact Centre market and interact with other amazing attendees to expand your network.

The event always offers plenty of great information for business leaders, including overviews of cutting-edge technology like NLP and speech recognition (critical for the self-service space). With a great line-up of speakers to look forward to, this is an event well-worth making time for in your schedule. 

ICMI Contact Centre Expo

October 24-27, 2022, Orlando, Florida

Considered one of the top events in the annual schedule for CX leaders, ICMI is a great place to learn all about the evolving contact centre. The in-person Florida conference follows on from a successful digital event hosted this April, where attendees explored all CX technology, including automation tools, omnichannel contact centres, and self-service. 

You’re sure to find plenty of vendors here offering information about the self-service landscape, with countless contact centre leaders showing off their latest technology. At the same time, there are tons of keynote sessions, speeches, and networking opportunities to ensure you get the most out of your visit. This is an event you don’t want to miss. 

Customer Experience Live Show

November 8-9, 2022, Birmingham UK

Join companies and vendors from around the world as they reimagine what the future of customer experiences might look like. The CX Live Show is one of the most cutting-edge in the industry, providing an immersive overview of the digital transformation happening in the service sector. Market-leading industry speakers will discuss all kinds of self-service technology insights with you through keynote sessions and speeches. 

What’s more, you’ll have a chance to take part in closed-door discussions with market leaders, check out the latest technologies in the event expo, and more. A range of themes, like empathy and automation, will guide you through the event experience. 

Customer Engage

February 9, 2023, Victoria Park Plaza, London

Keeping customers happy and engaged in today’s digital-first world requires business leaders to take a full omnichannel approach to support. This includes having the right investment in self-service solutions. “Customer Engage” a leading CX event running at the beginning of 2023, will provide the step-by-step guidance you need to ensure your strategy is keeping pace with the competition.

The 2023 event will be the eighth edition of this annual conference, where you’ll find panel discussions, case studies, and interviews with market-leading brands in the Contact Centre and service space. You can even check out some powerful self-service technology first-hand. 

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