CX is evolving at an unprecedented rate. Low-code, AI-infused innovations are powering a digital revolution, which is taking the industry by storm.
Not resting on their laurels, innovative technology providers strive to keep up with the fast-paced expectations of modern customers. In doing so, they enable their clients to harness new capabilities that differentiate customer experiences.
It is time to tip our hat to these forward-thinking vendors that bring trailblazing visions of CX to life. As such, we are honoured to introduce the finalists of our CX Awards.
With hundreds of entrants across each of our ten categories, our finalists have gone above and beyond to demonstrate how their offerings pave the path to CX excellence.
Impressing our panel of distinguished CX analysts, practitioners, and thought leaders, each of the companies included in our shortlist below leads its field.
Register to attend the final to discover who’s going to come out on top on the 17th of February 2022 at 16:00 GMT
Best Use of AI
- Cresta
- LivePerson
- Shelf.io
- Unbabel
Best Workforce Optimisation Platform
- Avaya
- Five9
- Observe.ai
- Verint
Best Conversational Analytics Platform
- Avaya
- CallMiner
- Davies Group
- Invoca
Best Compliance Product
- Hammer
- PCI PAL
- Talkdesk
Best CRM Platform
- ActiveCampaign
- SugarCRM
- Support Logic
Best Contact Centre Platform
- Cresta
- Dialpad
- Sinch
- Talkdesk
- Webex
Most Innovative Product
- Cresta
- Discuss.io
- FICX
- Mavenoid
Best CX Solution
- LivePerson
- Talkdesk
- Vonage
- Webex
Our People Awards
Alongside our technology prizes, we will celebrate the achievements of CX leaders that have harnessed software to realise impressive customer outcomes within their companies.
In doing so, our hosts Clare Muscutt and Rob Scott will name the winners of the following awards:
- CX Leader of the Year
- CX Woman of the Year in Technology
To discover who has made the shortlist for these tightly-contested awards, tune in on the 17th when we reveal all!
Who Will Come Out on Top? 🏆
The job of our esteemed judging panel to choose a winner between these top-tier entrants is not an easy one. They have been scouring through the entries, understanding use cases, and taking the utmost care to deliver the highest level of recognition to those who deserve it most.
Unfortunately, not every company could make the cut. Yet, each contribution adds value to the event, so we want to take the chance to thank every participant that has helped us to create an occasion that stands out on the CX calendar. We look forward to welcoming you back next year.
However, for the lucky few, the show goes on!
Join us on the 17th of February 2022 at 16:00 GMT to find out who will take home the top prizes across all of our outstanding CX Awards 2022 categories! It is going to be an event to remember! 🎉
